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BELLE ÁME DIRECT – TERMS & CONDITIONS

Operated by Belle Áme Asthétique Ltd
Last Updated: 31 May 2026

1. Introduction1.1

Belle Áme Direct ("the Service") is a professional product distribution service operated by Belle Áme Asthétique Ltd ("Belle Áme Direct", "we", "us", or "our"), based in the United Kingdom.

1.2

By accessing, browsing, or purchasing products through Belle Áme Direct, you ("the Customer") agree to be bound by these Terms & Conditions.

1.3

These Terms & Conditions apply to all orders, purchases, deliveries, enquiries, transactions, and interactions conducted through Belle Áme Direct.

2. Eligibility2.1

You must be at least 18 years of age to purchase products from Belle Áme Direct.

2.2

By placing an order, you confirm that all information provided is accurate, complete, and current, and that you have the legal authority to enter into a binding agreement.

2.3

Certain products sold by Belle Áme Direct are intended solely for qualified healthcare professionals or trained aesthetic practitioners. We reserve the right to request proof of qualifications before processing such orders.

3. Service Description3.1

Belle Áme Direct supplies and distributes aesthetic, skincare, beauty, wellness, cosmetic, professional-use, and related products.

3.2

Products may be supplied directly by Belle Áme Direct or fulfilled through approved manufacturers, distributors, or third-party suppliers.

3.3

We reserve the right to amend, discontinue, substitute, or update products, specifications, packaging, availability, or pricing without prior notice.

4. Orders & Payments4.1

All orders are subject to product availability and acceptance.

4.2

Payment must be received in full prior to dispatch unless alternative arrangements have been agreed in writing.

4.3

Payments are processed through secure third-party payment providers.

4.4

Belle Áme Direct reserves the right to refuse, suspend, or cancel any order where:

• Fraud or unauthorised activity is suspected;

• Pricing or product information contains an error;

• Products become unavailable;

• Verification requirements have not been met;

• Regulatory or legal concerns arise.

5. Pricing5.1

All prices are displayed in Pounds Sterling (£ GBP).

5.2

VAT will be applied where required by UK law and will be clearly shown during checkout.

5.3

Delivery charges will be displayed prior to order confirmation.

5.4

Belle Áme Direct reserves the right to amend pricing at any time without notice.

6. Delivery & Shipping6.1

Delivery times are estimates only and are not guaranteed.

6.2

We shall not be liable for delays caused by couriers, customs processes, manufacturers, suppliers, weather events, strikes, or circumstances beyond our reasonable control.

6.3

Risk of loss or damage passes to the Customer upon delivery of the goods to the nominated address.

6.4

Customers are responsible for ensuring delivery details are accurate and complete. We cannot accept responsibility for failed or lost deliveries arising from incorrect information supplied by the Customer.

6.5

Any shortages, damages, or delivery discrepancies must be reported within seven (7) days of receipt.

7. Returns, Refunds & Exchanges7.1

Due to hygiene, safety, and regulatory requirements, cosmetic, injectable-related, sterile, skincare, medical, and skin-contact products are generally non-returnable unless faulty, damaged, or supplied incorrectly.

7.2

Customers must notify Belle Áme Direct within seven (7) days of delivery if an item is believed to be faulty, damaged, missing, or incorrect.

7.3

Claims should include:

• Order number;

• Detailed description of the issue;

• Clear photographic or video evidence where applicable.

7.4

Refunds, replacements, or credits will only be issued once the claim has been investigated and approved.

7.5

Products damaged through misuse, neglect, improper storage, unauthorised modification, or failure to follow manufacturer instructions are not eligible for refund or replacement.

8. Product Use & Customer Responsibility8.1

Customers agree to use all products in accordance with manufacturer guidelines, training protocols, industry standards, and applicable laws.

8.2

Belle Áme Direct accepts no responsibility for outcomes arising from improper use, misuse, or use outside of intended purposes.

8.3

Professional-use products must only be purchased and used by appropriately trained and qualified individuals.

8.4

It is the Customer's responsibility to ensure they comply with all professional, regulatory, insurance, and licensing requirements relating to product use.

9. Intellectual Property9.1

All Belle Áme Direct branding, logos, website content, graphics, marketing materials, and proprietary content remain the intellectual property of Belle Áme Asthétique Ltd.

9.2

Product images, trademarks, descriptions, and materials belonging to manufacturers or suppliers remain the property of their respective owners.

9.3

No content may be copied, reproduced, distributed, modified, or used without prior written permission from the relevant rights holder.

10. Limitation of Liability10.1

To the fullest extent permitted by law, Belle Áme Direct shall not be liable for:

• Indirect or consequential losses;

• Loss of profits, revenue, business opportunities, or goodwill;

• Delays caused by third-party suppliers or couriers;

• Product misuse by the Customer or end user.

10.2

Our total liability in relation to any claim shall not exceed the total purchase value of the order concerned.

10.3

Nothing within these Terms excludes liability where such exclusion is prohibited by law.

11. Privacy & Data Protection11.1

Belle Áme Direct processes personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR).

11.2

Customer information will only be shared where necessary for:

• Payment processing;

• Delivery and fulfilment;

• Regulatory compliance;

• Legal obligations.

11.3

Further information can be found within our Privacy Policy.

12. Amendments12.1

Belle Áme Direct reserves the right to update or amend these Terms & Conditions at any time.

12.2

The latest version will always be published on our website.

12.3

Continued use of our services following publication of updated Terms constitutes acceptance of those changes.

13. Governing Law13.1

These Terms & Conditions are governed by the laws of England and Wales.

13.2

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Information

For enquiries regarding Belle Áme Direct, orders, products, or these Terms & Conditions, please contact us:

Belle Áme Direct

Website: www.belleámedirect.com

Email: info@belleámedirect.com

Telephone / WhatsApp: 07861 327593

United Kingdom

BELLE ÁME DIRECT – REFUND & RETURNS POLICY

Operated by Belle Áme Asthétique Ltd
Last Updated: 31 May 2026

At Belle Áme Direct, we are committed to supplying high-quality professional aesthetic, skincare, beauty, and wellness products. Due to the nature of many products sold, including sterile, cosmetic, and professional-use items, strict hygiene and safety standards apply.

Please read this Refund & Returns Policy carefully before placing an order.

1. Non-Returnable Products

For hygiene, safety, and product integrity reasons, the following items are non-returnable and non-refundable unless they are faulty, damaged upon arrival, or supplied incorrectly:

• Sterile products

• Cosmetic products

• Injectable-related products

• Skin-contact products

• Professional-use aesthetic products

• Skincare products

• Consumables and disposables

• Products with broken security seals

• Opened or used products

We cannot accept returns where products have been opened, tampered with, partially used, or stored incorrectly after delivery.

2. Damaged, Faulty or Incorrect Items

If you believe you have received an item that is damaged, faulty, defective, missing, or incorrect, you must notify Belle Áme Direct within seven (7) calendar days of receiving your order.

To enable us to investigate your claim, please provide:

• Your order number

• Full details of the issue

• Clear photographs of the product, packaging, batch number, and any damage

• Video evidence where appropriate

Failure to report an issue within this timeframe may result in the claim being declined.

3. Claims Assessment Process

All claims are subject to review and investigation before any refund, replacement, or credit is authorised.

Belle Áme Direct reserves the right to:

• Request additional information or evidence

• Contact manufacturers or suppliers for verification

• Inspect returned products where necessary

No admission of liability is made until the assessment process has been completed.

4. Refunds

Where a refund is approved, payment will be returned to the original payment method used at the time of purchase.

Refund processing times may vary depending on your bank, card issuer, or payment provider.

Shipping costs are non-refundable unless the return is due to an error by Belle Áme Direct or a confirmed faulty product.

5. Replacements

Where appropriate, Belle Áme Direct may offer:

• A replacement product

• A product exchange

• Store credit

• A partial refund

The remedy offered will be determined following assessment of the claim and in accordance with applicable consumer legislation.

6. Change of Mind

Due to the nature of the products sold, Belle Áme Direct does not accept returns for:

• Change of mind

• Ordering the wrong item

• No longer requiring the product

• Practitioner preference changes

• Failure to verify product suitability before purchase

Customers are responsible for ensuring products are suitable for their intended use before ordering.

7. Exclusions

Refunds, replacements, exchanges, or credits will not be provided where products have been:

• Used or partially used

• Opened or unsealed

• Stored incorrectly

• Damaged through misuse or neglect

• Modified or altered in any way

• Used contrary to manufacturer instructions

• Purchased from an unauthorised reseller rather than Belle Áme Direct

Claims relating to expected treatment outcomes, practitioner technique, patient-specific reactions, or user error are not grounds for refund.

8. Return Authorisation

Products must not be returned without prior written authorisation from Belle Áme Direct.

Unauthorised returns may be refused and returned to the sender at their expense.

Where a return is approved, customers must ensure items are securely packaged to prevent damage during transit.

9. Professional Use Products

Many products sold by Belle Áme Direct are intended for use by trained professionals only.

Belle Áme Direct accepts no responsibility for:

• Improper administration

• Incorrect treatment protocols

• Lack of practitioner training

• Off-label product use

• Failure to follow manufacturer guidance

The purchaser accepts full responsibility for ensuring products are used safely, legally, and within the scope of their training and professional competence.

10. Consumer Rights

Nothing within this Refund & Returns Policy affects your statutory rights under applicable consumer protection legislation in England and Wales.

Contact Us

For all refund, replacement, return, or product-related enquiries, please contact us using the details below:

Belle Áme Direct

Website: www.belleámedirect.com

Email: info@belleámedirect.com

Telephone / WhatsApp: 07861 327593

United Kingdom

We aim to respond to all enquiries as quickly as possible and appreciate the opportunity to resolve any concerns fairly and professionally.