Returns, Refunds & Cancellation Policy – Faces Merchant Centre
Returns, Refunds And Cancellations
Applies to: Buyers and Sellers (Vendors) on the Faces platform
RETURNS
To ensure a consistent and fair experience for all marketplace users, the following return conditions apply to products sold on Faces:
- Return Notification Window: Buyers must notify the Seller within 24 hours of receiving an item to initiate a return request.
- Contact methods should be listed by the Seller in their storefront profile or order confirmation.
Return Conditions
- Items must be unused, unopened, and in original condition
- Products should be returned in original packaging, securely wrapped to avoid damage during transit.
- Cold chain items (products requiring refrigeration) cannot be returned due to safety and quality concerns.
- Medicines and aesthetic medical products are also non-returnable unless damaged on arrival. Evidence (e.g. photos) may be requested.
- If a Buyer receives the wrong item, the Seller must arrange a full refund and free replacement shipping.
Important: Any faulty item must be returned for review before any replacement or refund is issued. Return shipping costs for faulty or incorrect items will be the Seller’s responsibility.
ORDER CANCELLATIONS
Buyers:
- Orders may only be cancelled in writing and may incur cancellation fees if preparation or dispatch has begun.
- Cold chain/refrigerated items cannot be cancelled once dispatched due to regulatory storage compliance.
- Cancellation fees may apply to cover restocking, handling, or losses due to irreversible logistics actions.
Sellers:
The Seller may cancel any order or terminate the Buyer’s agreement immediately if:
- The Buyer fails to make payment within the agreed timeframe.
- The Buyer breaches any terms of use or order agreement.
- The Buyer exceeds agreed credit limits.
- The Buyer becomes insolvent, enters administration, or ceases trading.
- The Seller reasonably believes the above scenarios are likely to occur and provides written notice.
🚫 Termination of a contract does not waive the Seller’s rights to recover funds owed or enforce conditions agreed before cancellation.
REFUNDS & LIABILITY
Refund Eligibility:
Refunds are issued at the Seller’s discretion under the following circumstances:
- Products are damaged or defective on arrival (and reported within 24 hours).
- Products are missing or not as described.
- A valid cancellation was accepted before dispatch.
Refunds will not be issued:
- For goods damaged due to poor storage or handling by the Buyer.
- If items were disposed of or not returned for inspection.
- If full payment has not been received by the Seller.
- If returns are made without prior approval or after the 24-hour window.
Seller Limitation of Liability:
- Total liability is capped at the total purchase price of the goods.
- Sellers are not responsible for indirect or consequential losses such as business interruption, emotional distress, or lost revenue.
- Sellers are not liable for misuse, incorrect storage, or third-party damage to goods post-delivery.
- Sellers are not liable for personal injury or death caused by proven negligence. Post delivery
Returns, Refunds And Cancellations
Applies to: Buyers and Sellers (Vendors) on the Faces platform
RETURNS
To ensure a consistent and fair experience for all marketplace users, the following return conditions apply to products sold on Faces:
- Return Notification Window: Buyers must notify the Seller within 24 hours of receiving an item to initiate a return request.
- Contact methods should be listed by the Seller in their storefront profile or order confirmation.
Return Conditions
- Items must be unused, unopened, and in original condition
- Products should be returned in original packaging, securely wrapped to avoid damage during transit.
- Cold chain items (products requiring refrigeration) cannot be returned due to safety and quality concerns.
- Medicines and aesthetic medical products are also non-returnable unless damaged on arrival. Evidence (e.g. photos) may be requested.
- If a Buyer receives the wrong item, the Seller must arrange a full refund and free replacement shipping.
Important: Any faulty item must be returned for review before any replacement or refund is issued. Return shipping costs for faulty or incorrect items will be the Seller’s responsibility.
ORDER CANCELLATIONS
Buyers:
- Orders may only be cancelled in writing and may incur cancellation fees if preparation or dispatch has begun.
- Cold chain/refrigerated items cannot be cancelled once dispatched due to regulatory storage compliance.
- Cancellation fees may apply to cover restocking, handling, or losses due to irreversible logistics actions.
Sellers:
The Seller may cancel any order or terminate the Buyer’s agreement immediately if:
- The Buyer fails to make payment within the agreed timeframe.
- The Buyer breaches any terms of use or order agreement.
- The Buyer exceeds agreed credit limits.
- The Buyer becomes insolvent, enters administration, or ceases trading.
- The Seller reasonably believes the above scenarios are likely to occur and provides written notice.
🚫 Termination of a contract does not waive the Seller’s rights to recover funds owed or enforce conditions agreed before cancellation.
REFUNDS & LIABILITY
Refund Eligibility:
Refunds are issued at the Seller’s discretion under the following circumstances:
- Products are damaged or defective on arrival (and reported within 24 hours).
- Products are missing or not as described.
- A valid cancellation was accepted before dispatch.
Refunds will not be issued:
- For goods damaged due to poor storage or handling by the Buyer.
- If items were disposed of or not returned for inspection.
- If full payment has not been received by the Seller.
- If returns are made without prior approval or after the 24-hour window.
Seller Limitation of Liability:
- Total liability is capped at the total purchase price of the goods.
- Sellers are not responsible for indirect or consequential losses such as business interruption, emotional distress, or lost revenue.
- Sellers are not liable for misuse, incorrect storage, or third-party damage to goods post-delivery.
- Sellers are not liable for personal injury or death caused by proven negligence. Post delivery
