Delivery & Fulfilment Policy – Faces Merchant Centre

Fulfilment & Delivery Responsibility

All product deliveries listed on the Faces platform are fulfilled directly by the Seller. Sellers may use a range of reputable UK logistics providers at their own discretion to dispatch and deliver goods to Buyers.

Receipt of Goods

• Buyers must be prepared to receive goods at the delivery time and location confirmed during checkout.
• If delivery is attempted and the Buyer is not available, the risk and responsibility for the goods transfer to the Buyer from that point forward.
• Delivery may be completed in multiple shipments unless otherwise agreed. Each part-shipment will be treated as a separate delivery contract.
• If a Seller fails to deliver one or more instalments, this does not entitle the Buyer to cancel the remaining parts of the order.
• The Buyer is responsible for ensuring that someone is available to accept the goods. If the Buyer refuses or fails to take delivery, the Seller may cancel the contract, resell the goods, and recover related losses from the Buyer.

⚠️ Third-Party Receipt: Once goods are accepted by a third party on behalf of the Buyer (e.g. concierge, hotel staff, neighbour, or safe place), Faces and the Seller will no longer be held liable for the storage, condition, or safety of the items. Buyers must ensure third parties are aware of delivery and able to store goods appropriately (e.g., cold chain storage if applicable).

Risk & Ownership

• Risk of loss or damage to the goods passes to the Buyer:
  • When the Seller notifies the Buyer that goods are ready for collection; or
  • At the time of delivery, including if the Buyer is unavailable.
• Ownership of the goods remains with the Seller until full payment (including any additional charges) has been received in cleared funds.
• Faces Platform is not responsible or accept any ownership from the Sellers on the platform they act independently of Faces

Until ownership transfers:

• The Buyer must store goods safely and separately.
• Goods must not be resold, pledged, or disposed of without permission.
• If requested, the Buyer must return or allow retrieval of goods by the Seller.

Refusal of Delivery & Breach

Any failure to accept delivery, make full payment, or comply with storage requirements will entitle the Seller to:

• Reclaim possession of the goods
• Terminate the agreement with immediate effect
• Claim any losses, costs, or legal remedies

Limitations of Liability

• Sellers guarantee that goods will meet described quality standards upon dispatch.
• Any issues (damage, defects, shortfall) must be reported to the Seller within 24 hours of delivery.
• For hidden defects, Buyers must notify the Seller within 12 months of receipt.
• Liability is limited to:
  • Replacement of goods
  • Refund of affected goods
  • Maximum liability is capped at the value paid for the goods

Exclusions:

REFUNDS & LIABILITY

Sellers are not responsible for:

• Losses due to poor handling or storage by the Buyer or third parties
• Damage caused by Buyer-provided specifications
• Goods disposed of without Seller approval
• Indirect or consequential losses (e.g., lost income, business disruption, emotional distress)