BEAR ADHESIVE (0.5-1SEC) NO SHAKE ADHESIVE

UK Customers

Our cut off time for guaranteed same day dispatch (Monday to Friday) is 2PM**. DPD next day delivery for weekday* deliveries will be £3.99. For next day* deliveries to be delivered on Saturday* will now be £9.99. Note that orders after 2PM* on Thursday to Friday before 2PM* will only arrive on Saturday with the weekend delivery option*.

All pacels will be signed for and given a delivery time slot but DPD UK gives you the flexibility of choosing different options if you will not be home during that time. 

Free next day shipping* will still be available for orders over £65 for weekday deliveries, but we offer a discounted rate for Saturday* deliveries if you place the order after 1pm on Thursday and before the cut off time of 1PM on Friday. 

For our Northern Ireland clients, we offer 2 day deliveries for £8.99. And Free Shipping for orders over £100. We also offer a discounted shipping rate for NI for orders over £65.

Please be aware certain parts of the UK such as the Scottish Highlands may take up to 2 days to arrive. 

We reship lost in transit or damaged items. We are not responsible for any delays incurred once the parcel leaves our warehouse, please be aware of this and plan ahead when placing the order. No refunds on shipping are issued if the parcel is delayed.

*Please note that Saturday* delivery is not guaranteed. No delivery method’s date is guaranteed, we abide by the 30 day delivery period as per  Consumer Rights Act 2015 section 3 subsection b.(https://www.legislation.gov.uk/ukpga/2015/15/section/28/enacted)

** We make our best effort to ensure all parcels are dispatched within the indicated time frame. We reserve the right to dispatch the parcel the following working day in cases in which demand exceeds capacity. We are unable to offer compensation for this except in cases where Saturday delivery has been purchased, in such case the difference between 24h and Saturday delivery will be refunded.

*** Please note that if the receiver or someone else are not going to be home or at the premises to receive the parcel, the receiver must arrange for a redelivery or request for the parcel to be delivered at a nearby pick up shop through the DPD link received when the parcel was dispatched. We are not responsible for any lost parcels in cases in which the receiver (or someone instructed by the receiver) has amended the delivery to be left “in a safe space”, in such case the receiver takes full responsibility when amending the delivery from our standard signed for to any other option available that do not require a signature.

Please note we do not dispatch Saturday or Sunday. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. PLEASE MAKE SURE TO LEAVE A NOTE IN THE PACKAGE WITH THE ORDER NUMBER AND WHAT IT IS FOR. We get many packages coming in and out, if you do not leave a note, we have no way to identify what it is and you will not receive a refund or exchange. 

We also would recommend having tracking on the packages as we are not responsible for lost packages back to us. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You must notify us of any fault or issues within 30 days from receipt of the parcel, after this period we are unable to issue any refunds or substitute the products.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as liquids.
Unfortunately, we cannot accept returns on digital goods, sale items or gift cards.

Exchanges
Item exchanges are not possible. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please be aware that in the case in which a parcel is returned to us due to failed pickup from the courier, incorrect address, or any circumstance in which THE LASH OASIS LTD is not at fault, a restock fee of £2.5 will be deducted from the refund total for every liquid present in the parcel. Also please note that the delivery fee will not be refunded, in the case in which the order was above £65 and deliver was not charged, a fee of £3.99 will also be deducted from the refund (UK customers) or equivalent shipping cost for international orders.

Packages Not Picked Up

If the buyer does not accept or pick up a package we will not refund the full cost of shipping along with any additional charges for the return of the package to The Lash Oasis (not the price to the buyer).

In the case in which the order was above £65 and delivery was not charged, a fee of £3.99 will also be deducted from the refund (UK customers) or equivalent shipping cost for international orders.