The Pilla

The services the Company provides to you are subject to the following Terms and Conditions of Service ("TCOS").  The Company reserves the right to update the TCOS at any time without notice to you:

The terms and conditions checkbox is mandatory.  Customers have to agree (before check out) our returns policy, customs fees and charges (all orders taken at customers risk). 

The content of the pages of this website is for your general information and use only.  It is subject to change without notice.     

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.     

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.     

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics.  Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.     

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. 

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.     

From time to time this website may also include links to other websites.  These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s).  We have no responsibility for the content of the linked website.       

You may not create a link to this website from another website or document without the Company’s prior written consent.   

These conditions of use are governed by the laws of England and Wales and you agree that the English Courts shall have exclusive jurisdiction in any dispute.

The Company shall not be responsible for any loss of income due to non-delivery.

Orders placed close to our 3:00pm cut-off may not be dispatched until the next working day. All prescription orders are subject to pharmacist review and regulatory checks before supply, and these checks must be completed before an order can be approved for dispatch. We recommend placing orders well before the cut off time to allow sufficient time for processing.

If you are not satisfied with your purchase for any valid reason, simply email our customer services department [email protected] as soon as you have received your goods and explain that you wish to return the product.  Returns for a valid reason are at the Company’s entire discretion.

No refund will be honoured if the product(s) has been opened, used or damaged (including damage incurred during transit) back to us, unless product is faulty.  Returns can only be honoured if the product(s) is returned intact.

Please note, once you have placed an order and refuse acceptance of delivery of that order from either the local postal office, courier, border control or customs, then no refund will be issued as a result of the goods being returned to us.

We do not refund costs incurred by you shipping goods back to us.  We also strongly recommend that you obtain proof of postage when returning goods to us as no liability will be accepted by the Company for any returned goods lost in transit.

Customers are responsible for ensuring that all delivery information provided at the time of placing an order is complete, accurate and up to date.

Longeva Pharmacy will dispatch orders to the delivery address provided during the ordering process. It is the customer's responsibility to check these details carefully before submitting their order.

If an incorrect or incomplete delivery address is supplied by the customer, Longeva Pharmacy cannot accept responsibility for any delay, loss, misdelivery or additional costs incurred as a result. Refunds or replacements will not be provided where an order has been dispatched to the address supplied by the customer.

Prescription-only medicines (POMs): Due to the nature of prescription-only medicines, once a product has been dispensed and dispatched, it cannot ordinarily be returned to pharmacy stock or resold. Refunds will therefore not ordinarily be provided where a customer changes their mind, refuses delivery, is unavailable to receive delivery, or fails to collect the order following an attempted delivery.

For temperature-sensitive medicines, customers are responsible for ensuring someone is available to receive the delivery and for following the courier's instructions regarding redelivery or collection. Any delay resulting from a failed delivery attempt or failure to collect the order will be taken into consideration when assessing any complaint regarding the storage or condition of the product.