Profhilo

Our terms and conditions are as follows

  Entire agreement. The Contract is the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.

Placing an order and its acceptance

 Placing your order. Please follow the onscreen prompts to place an order. Each order is an offer by you to buy the goods specified in the order (Goods) subject to these Terms.

Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order [and any specification submitted by you] is complete and accurate.

Acknowledging receipt of your order. After you place an order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted.  Your order is accepted upon despatch of the Goods.

If we cannot accept your order. If we are unable to supply you with the Goods for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible.

Our Goods

The images of the Goods on our site are for illustrative purposes only. Product weights are approximates only

The packaging of your Goods may vary from that shown on images on our site.

We reserve the right to amend the specification of the Goods if required by any applicable statutory or regulatory requirement.

Returns

You must report damage to the Goods including breakages and/or errors to us by email within 24 hours of delivery of the Goods.

Any Goods which you deem to be incorrect below, must be returned in the original packaging within five (5) days of receipt of the Goods.

Any returns of Goods are only accepted by us if we have agreed the returns in writing and issued a returns form to you.

Delivery, transfer of risk and title

We use DPD, DHL and Royal Mail as couriers and may use any other reputable courier service.  We will choose an appropriate courier for you.  You acknowledge that all deliveries are subject to the terms and conditions on the respective courier’s website. We will not take responsibility for parcels being left on a doorstep as a means of delivery.

Any delivery of Goods will be made by our chosen courier to the requested premises, either at a standard time during normal weekday working hours, or at another requested time or destination that is agreed with the carrier delivering the goods.

Times and dates quoted for delivery and dispatch of Goods are estimates. We are not liable for any delay incurred in delivery of the Goods. You are not entitled to refuse acceptance of any goods due to late delivery.

If you refuse or fail to accept delivery of the Goods, or do not take action necessary on your part for delivery of the Goods, we retain the right to terminate our Contract with you, dispose of the Goods, and to seek compensation from you.

We may deliver any order of Goods in one or more instalments.  Should Goods be delivered in instalments, each individual instalment is to be treated as a separate Contract.  In the event that we fail to deliver one or more of the instalments in conformance with these Terms, you are not entitled to treat the whole Contract as breached.

Delivery is deemed to be complete once the Goods have been delivered to the address provided in your order.

You own the Goods once we have received payment in full, including of all applicable delivery charges.

If we fail to deliver the Goods, our liability is limited to the cost of obtaining replacement goods of a similar description and quality in the cheapest market available, less the price of the Goods. However, we will not be liable to the extent that any failure to deliver was caused by an Event Outside Our Control, or because you failed to provide adequate delivery instructions or any other instructions that are relevant to the supply of goods.

No international delivery

The prices of the Goods will be as quoted on our site at the time you submit your order. The Seller will agree a price with the buyer, usually stated online at time of purchase, and this is the price payable for goods. Should there be no price agreed, then the price shall be the price of goods that is clear on the Seller’s pricelist at the time of dispatch of goods.

Prices for our Goods may change from time to time, but changes will not affect any order you have already placed.

The price of Goods excludes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.

The price of the Goods does not include delivery charges. Our delivery charges are as advised to you during the check-out process.

How to pay

You can only pay for Goods using a debit card or credit card. We accept all major debit and credit cards.

Payment for the Goods and all applicable delivery charges is in advance.

The Goods are intended for use only in the UK. We do not warrant that the Goods comply with the laws, regulations or standards outside the UK.

We will not be responsible for the consequences of you not complying with information/instructions regarding the usage of the Goods.

You are solely responsible for ensuring that that the Goods are administered safely and (if you are a practitioner) without risks to a patient’s health.

These Terms also apply to any repaired or replacement Goods supplied by us to you.

Our liability: your attention is particularly drawn to this clause

References to liability in this clause 12 include every kind of liability arising under or in connection with the Contract including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.

We only supply the Goods for internal use by your business, and you agree not to use the Goods for any resale purposes.

Nothing in these Terms limits or excludes our liability for:

death or severe personal injury caused by our negligence;

fraud or fraudulent misrepresentation;

breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or

 any other liability that cannot be limited or excluded by law.

Subject to clause 12.3, we will under no circumstances be liable to you for:

 any loss of profits, sales, business, or revenue; or

 loss of business opportunity; or

 loss of goodwill; or

Cancelling your Order and Termination

13.1        You may only cancel orders of any Goods with written notice and agree that there may be c

Sales Terms

Goods are not supplied to the Buyer from the Seller on a sale or return basis.

Any returns of goods are only accepted by the Seller if the Seller has agreed the returns in writing and a returns form from the Seller has been issued and submitted.

Damage to the goods including breakages and/or errors must be reported to the Seller by email within 24 hours of accepted delivery of the goods. Any goods deemed to be incorrect by the Buyer, excluding refrigerated goods, must be returned in the original, received and unopened packaging within 5 days of receipt of the order. Breakages and damaged goods must be kept with the original packaging and retained for the inspection process employed by the Seller’s carriers.

Refund: If a return of goods is accepted by the seller, a refund will be made to the buyer within 5 working days after the goods are returned to the Seller.