Mounjaro 2.5mg KwikPen (FREE NEEDLES SUPPLIED)

These Terms and Conditions explain how you can use this website and what you can expect from us. Please read them carefully before placing an order.

About Us:

• Moss Bank Pharmacy is a trading name of SWM PHARMA SOLUTIONS LIMITED. Registered office 833 Moss Bank Way, Bolton, BL1 5SN. Registered in England and Wales, company number 11963343. Registered VAT number 347760965.
• We are committed to providing you with a safe and reliable service.

• By accessing this website, you agree to follow these Terms and Conditions.
• We regularly update these Terms, so please check back frequently.

Ordering:

• All orders are subject to availability and acceptance by Moss Bank Pharmacy.
• We will confirm your order and its availability within 24 hours.
• If an item is unavailable, we will offer an alternative or cancel your order.
• We cannot accept returns or cancellations once an order has been processed.
• Please ensure you are available to receive your delivery. Missed deliveries may incur fees.
• We reserve the right to withdraw products or refuse transactions at any time.

Your Responsibilities:

• You are responsible for all electronic communication with us.
• You must use this website lawfully and ethically.
• You acknowledge that this website may not be error-free and may have periods of downtime.

Language:

• All communication and transactions will be conducted in English.

Data Privacy:

• Your data is protected by our Privacy and Security Policy.

Contact Us:

• You can contact us by email, phone, or post.

Delivery:

• We use DPD Local and Royal Mail for delivery but may use other carriers in rare cases.
• Delivery costs vary and are listed on the website.
• Orders placed before 3pm Monday-Friday qualify for next-day delivery (except cold chain items on Fridays).
• Please contact us within 48 hours of receiving your order if there are any issues.

Legal:

• These Terms and Conditions are governed by English law and any disputes will be settled in English courts.

Additional Notes:

• Cold chain items will not be dispatched on Fridays unless Saturday delivery is selected.
• We recommend you regularly review these Terms and Conditions for any updates.

1. Introduction

This Refunds Policy outlines the conditions under which refunds will be processed for products purchased from Moss Bank Pharmacy. We strive to ensure customer satisfaction and aim to handle all refund requests fairly and promptly.
 

2. Eligibility for Refunds

Refunds are only applicable under the following conditions:

• The product is damaged or defective upon receipt.
• The product delivered is incorrect compared to the order placed.
• The product has been recalled for safety or compliance reasons.
• The product has not been opened, used, or tampered with.
   

3. Non-Refundable Items

The following items are not eligible for refunds:

• Products that have been opened or used.
• Products that are not in their original packaging.
• Products purchased more than 14 days ago.
• Products that are not in resalable condition.
• Prescription medications, unless they are defective or incorrectly supplied.
  
   

4. Process for Requesting a Refund

To request a refund, please follow these steps:

Contact Customer Service: Reach out to our customer service team via email at [email protected] or call us at 01204 848888 within 14 days of receiving the product.

Provide Necessary Information: Include your order number, the reason for the refund request, and any supporting documentation (e.g., photos of the defective product).

Return the Product: If your refund request is approved, you will receive instructions on how to return the product. You are responsible for shipping costs unless the product is defective or incorrect.

5. Inspection and Approval

Upon receiving the returned product, our team will inspect it to verify the reason for the refund. If the product meets our eligibility criteria, we will process the refund. If the product does not meet our criteria, we will notify you via email.

6. Refund Method

Approved refunds will be processed using the original payment method within 7-10 business days of approval. You will receive a confirmation email once the refund has been processed.

7. Exceptions and Special Cases

Delayed Shipments: If a product shipment is significantly delayed, you may request a refund before the product is dispatched.

Product Recalls: In case of a product recall, instructions for refunds or replacements will be provided.

8. Contact Information

For any questions or concerns about our refunds policy, please contact us:

Email: [email protected]

Phone: 01204 848888
 

9. Policy Updates

Moss Bank Pharmacy reserves the right to update this refunds policy at any time. Any changes will be posted on our website and will apply to all purchases made after the date of the update.