MD Knee Guna Tropocollagen

Legal entity: C-Med Solutions Ltd
Company number: 12628116
Registered office: Unit 4 City Limits, 34 South Parade, Morley, Leeds, England, LS27 8FE
VAT number: GB349192965
Effective date: 01.01.2026

These Terms & Conditions ("Terms") apply to the sale and supply of products by C-Med Solutions Ltd ("we", "us", "our") to you ("Buyer") where products are ordered via:

1. our website (tropocollagen.co.uk), and/or

2. the Faces Consent marketplace / portal ("Faces Platform").

If you purchase through the Faces Platform, you may also be subject to Faces’ own platform rules/terms. Where there is a conflict, these Terms govern the sale of our products by us to you, and Faces’ terms govern your use of the platform.

• Products: items we offer for sale, including MD GUNA Tropocollagen and related products.

• Order: your request to buy Products submitted via our website or the Faces Platform.

• Business Day: Monday–Friday excluding UK bank holidays.

2.1 Our Products are intended for purchase and use in a professional/clinical environment.
2.2 You confirm you are purchasing as a business and/or qualified professional (or on behalf of one), and that you will store, handle and use Products responsibly and in line with manufacturer instructions and applicable laws/regulations.
2.3 We may request verification information and may refuse or cancel an Order if eligibility or compliance requirements are not met.

3.1 We take reasonable care to ensure descriptions, images, pack sizes, and specifications are accurate at the time of listing, but minor variations may occur.
3.2 No medical advice: Product information is provided for general information only and does not replace the manufacturer’s instructions for use. Clinical decisions and product use remain the responsibility of the qualified professional.

4.1 Your Order is an offer to purchase Products.
4.2 A contract is formed when we accept your Order (for example, by issuing an order acceptance/dispatch confirmation or by dispatching the Products).
4.3 We may reject or cancel Orders (in whole or part) due to stock availability, pricing/listing errors, verification issues, suspected misuse, or compliance/safety concerns. If payment has been taken, we will refund the relevant amount.

5.1 Prices are stated in GBP unless stated otherwise. VAT will be charged where applicable and shown at checkout or on the invoice.
5.2 If a pricing error occurs, we may cancel the Order and refund any sums paid.

6.1 Website orders: payment is taken using the payment methods displayed at checkout.
6.2 Faces Platform orders: payments may be processed through Faces’ payment flow. Where applicable, refunds may also be processed via Faces and may impact payout timing/fees under Faces’ processes.

7.1 Delivery options, costs and estimated delivery times are shown at checkout (website) or within the Faces Platform (Faces orders).
7.2 Delivery dates are estimates, not guarantees.
7.3 You must ensure the delivery address is correct and that the shipment can be received. Additional costs caused by incorrect details, refusal, or failed delivery attempts may be charged to you.

8.1 Risk of loss or damage passes to you on delivery.
8.2 Title (ownership) passes when we receive full cleared payment (or as otherwise required by the payment method/platform used).
8.3 You must inspect Products promptly on receipt and notify us of any shortage, damage, or incorrect items within 48 hours of delivery (or as soon as reasonably possible).

9.1 You must store, handle and use Products in accordance with manufacturer instructions, including any temperature, light, humidity, expiry, and batch/lot requirements.
9.2 You must not alter, relabel, repackage, or resell Products where doing so would breach law, regulatory requirements, manufacturer restrictions, or safety guidance.
9.3 You are responsible for ensuring Products are suitable for your intended professional use and for maintaining any required training, qualifications, and permissions.

10.1 You may request cancellation before dispatch. If the Order has already been dispatched, it will be handled under the separate Refund & Returns Policy (below).
10.2 We may cancel an Order at any time prior to dispatch for reasons in section 4.3 and will refund amounts paid for cancelled items.

11.1 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under law.
11.2 Subject to 11.1, we are not liable for indirect or consequential losses, including loss of profit, revenue, business, or goodwill.
11.3 We are not liable for losses arising from improper storage/handling, misuse, off-label use, or use outside manufacturer instructions/training requirements.
11.4 Our total liability in connection with any Order is limited to the amount you paid for the affected Products, except where law requires otherwise.

All trademarks, product names and branding remain the property of their respective owners. You may not use our branding or content without permission except where permitted by law.

If you have a complaint or query about an Order, please contact us using the contact details provided on your invoice/order confirmation and include your order reference, delivery date, and a description of the issue (including photos/batch/lot details where relevant).

We may update these Terms from time to time. The Terms in force at the time you place your Order apply to that Order.

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where mandatory consumer law requires otherwise.

These Terms, together with your order confirmation and any checkout information displayed at purchase, form the entire agreement for the sale of Products between you and us.