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Introduction

1.1. These terms and conditions govern the sale and purchase of schedules through Faces shop.

1.2. By purchasing a schedule from Faces shop, you agree to these terms and conditions.

Ordering Process

2.1. You may place an order for a schedule through Faces shop by selecting the schedule you wish to purchase, providing your contact and payment information, and submitting your order.

2.2. Your order will be processed and confirmed by email.

2.3. We reserve the right to decline any order at our discretion.

Payment and Pricing

3.1. All prices displayed on Faces shop are in the currency specified.

3.2. We accept payment by the payment methods displayed on Faces shop.

3.3. All payments are due at the time of purchase.

3.4. All prices are subject to change at any time without prior notice.

Intellectual Property

4.1. All content in the schedule is protected by copyright and other intellectual property laws.

4.2. You may use the schedule solely for your personal or internal business purposes, and not for commercial exploitation.

4.3. You may not copy, distribute, modify, publish, or sell any part of the schedule without our prior written consent.

Disclaimer and Limitation of Liability

5.1. The information provided in the schedule is for educational and informational purposes only.

5.2. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability of the information provided in the schedule.

5.3. We shall not be liable for any direct, indirect, incidental, special or consequential damages arising out of or in any way connected with the use of the schedule.

Governing Law and Jurisdiction

6.1. These terms and conditions shall be governed by and construed in accordance with the laws of the jurisdiction where our training academy is located.

6.2. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts in the jurisdiction where our training academy is located.

Private Prescriptions 

7.1 Private prescriptions are dispensed by faces pharmacy, which is trading under faces pharmacy limited, all prescriptions are dispensed in the UK. The customer may send a copy of the prescription via email however this must be followed by the original within 72hrs. All prescriptions must comply with all UK law and regulations and be signed by a registered healthcare professional who is either a pharmacist, doctor, dentist, nurse or a qualified non-medical prescriber who has performed a face to face consultation with the patient. Faces pharmacy only partners with UK-based prescribers, who are registered with a UK healthcare regulator and who follow the UK prescribing guidelines. The products are to be used by the named patient solely and are not for onward sale.

7.2 Prescription dispensing is classed as a retail supply whereby the named patient on the prescription can be the buyer of the products on the prescription, also, prescriptions received from a patient’s representative can be the buyer (I.e patient’s practitioner, carer, legal guardian, etc) may be accepted subject to the patient’s representative confirming with the patient that they are authorised to act on behalf of the patient to help carry out the processing of the prescription including but not limited to submitting the prescription to the pharmacy, arranging payment for the products on the prescription, arrange for safe delivery and temporary safe keeping of the products, and other dispensing related activities , all on behalf of the patient.

   A. By submitting prescriptions to the pharmacy on behalf of a patient; the patient’s representative (i.e practitioner, carer, legal guardian) agrees to abide by the terms and conditions set out by Faces pharmacy Ltd including but not limited to ensuring the patient on the prescription has consented to allowing the patient’s representative to act on behalf of the patient for helping to process the prescription. The pharmacy will dispense the prescription in accordance with the prescription signed by the appropriate practitioner subject to the pharmacist’s clinical checks, the pharmacist reserves the right to contact the practitioner and/or the patient directly for any clinical queries and clinical interventions.

   B. The term “Dispense” is not only related to the processing of a prescription within the pharmacy dispensary but also related to the whole process of supplying the prescription goods, for example receiving the prescription from the patient (or patient’s representative), carrying out appropriate legal checks including pharmacist clinical checks, arranging payment and delivery, etc.

   C. Goods supplied against a prescription must be for the use of the named patient only. Prescription goods will be dispatched to the address nominated by the patient or the patient’s representative. Patient agents in terms of representation of patients including but not limited to submitting prescriptions to pharmacy, receiving, storing and paying for goods on the patient’s behalf must do so with the patient’s permission. Practitioners should consider patient choice and patient convenience when helping to process prescriptions on their behalf on what is the best approach for the patient’s safety.

   D. By agreeing to these Terms and Conditions, the Buyer accepts that they will inform the named patient (if the buyer is acting for the patient) and obtain informed consent from the patient that they are the patient’s nominated representative acting on the named patient’s behalf in regard to ordering, receiving, storing and paying for the prescription goods on the named patient’s behalf and must do so with the named patients explicit consent based on patient choice.

7.3 All prescriptions signed by the practitioner agrees to faces pharmacy limited terms and conditions including consent has been received from the patient in accordance with the prescription and the declarations set out on our terms and conditions: The following must be agreed to, in order to use faces pharmacy limited to dispense medications and place orders. I agree the named patient on each prescription has consented for the items to be delivered on this prescription to the patient’s agent/address provided. I can also confirm the items on this prescription are only for the patient named on this prescription.

   A. I agree to adhere to the rules set out by the regulatory bodies such as the GPHC, MHRA, HMRC and all other relevant regulatory bodies associated with my practice and procedures.

   B. I agree that I have the appropriate training and insurance for the treatments for the named patient.

Refunds Policy for Faces Pharmacy

1. Introduction

This Refunds Policy outlines the conditions under which refunds will be processed for products purchased from Faces Pharmacy. We strive to ensure customer satisfaction and aim to handle all refund requests fairly and promptly.

2. Eligibility for Refunds

Refunds are only applicable under the following conditions:

The product is damaged or defective upon receipt.

The product delivered is incorrect compared to the order placed.

The product has been recalled for safety or compliance reasons.

The product has not been opened, used, or tampered with.

3. Non-Refundable Items

The following items are not eligible for refunds:

Products that have been opened or used.

Products that are not in their original packaging.

Products purchased more than 14 days ago.

Products that are not in resalable condition.

Prescription medications, unless they are defective or incorrectly supplied.
 

4. Process for Requesting a Refund

To request a refund, please follow these steps:

Contact Customer Service: Reach out to our customer service team via email at [email protected] or call us at 01785 558018 within 14 days of receiving the product.

Provide Necessary Information: Include your order number, the reason for the refund request, and any supporting documentation (e.g., photos of the defective product).

Return the Product: If your refund request is approved, you will receive instructions on how to return the product. You are responsible for shipping costs unless the product is defective or incorrect.

5. Inspection and Approval

Upon receiving the returned product, our team will inspect it to verify the reason for the refund. If the product meets our eligibility criteria, we will process the refund. If the product does not meet our criteria, we will notify you via email.

6. Refund Method

Approved refunds will be processed using the original payment method within 7-10 business days of approval. You will receive a confirmation email once the refund has been processed.

7. Exceptions and Special Cases

Delayed Shipments: If a product shipment is significantly delayed, you may request a refund before the product is dispatched.

Product Recalls: In case of a product recall, instructions for refunds or replacements will be provided.

8. Contact Information

For any questions or concerns about our refunds policy, please contact us:

Email: [email protected]

Phone: 01785 558018

WhatsApp: 07999 875249

9. Policy Updates

Faces Pharmacy reserves the right to update this refunds policy at any time. Any changes will be posted on our website and will apply to all purchases made after the date of the update.