LUMI-PRO Eyes

By using this website, you accept the terms and conditions, and policies below.

Delivery Policy

Fast, convenient delivery is big part of our vision at Kiss Aesthetics and as such all orders for items currently in stock are dispatched the same day, for our standard next working day delivery as
long as they are ordered by 3pm Monday-friday. *subject to change* Weekend delivery is also available but all weekend options must be ordered before 3pm on the Friday.

Please note that deliveries to Scotland, Wales and Northern Ireland will take an extra day to arrive.

Please note that all orders are customers responsibility to track after purchase. In the first instance of any difficulty, please contact the courier directly. Details of your courier, including a tracking number are provided
with your order confirmation email. If you cannot locate your tracking number, or have any other issues that are unable to be immediately resolved by your courier, please contact us directly at [email protected]

*Please note, you are liable for any custom fees or additional charges where they may apply. *

Please be aware that a small percent of deliveries experience delays due to courier issues which means not all parcels are delivered next day. For this reason we do not guarantee our delivery options and do not refund delivery fee’s if the parcels are delayed. Please be patient and contact us if you need any support.

UKIMS Policy for Northern Ireland customers

By placing an order with Cannul8 Ltd, you agree that the goods delivered to you are intended for use in Northern Ireland only, and must not be sold or used in any other country.

Please be aware that there might be import taxes and duties to be paid and this will be the responsibility of the customer to pay in order to get your goods delivered without delay.

Please be aware that a small percent of deliveries experience delays due to courier issues which means not all parcels are delivered next day. For this reason we do not guarantee our delivery options and do not refund delivery fee’s if the parcels are delayed. Please be patient and contact us if you need any support.

Missing or Tracking of Goods

Thank you for being a valued customer of Kiss Aesthetics. We would like to remind our customers that after ordering our products once they leave our fulfilment centre they are then the temporary responsibility of DPD.

While we understand your stress if you are unable to locate your parcel and have clients to satisfy we would like to respectfully remind you that it is your own responsibility to track your item and find out where it has been delivered.
In the vast majority of cases the items we are contacted about have been delivered to a neighbouring address and it would be much convenient for you as our valued clients and us as a small online business if you could, in the first
instance, contact DPD or the specified courier in question.

 By ordering with Cannul8 Ltd you concede and agree that you are solely responsible for any loss of your parcel if you are not present to receive it in person. If you have not designated a safe place with the courier, you still concede and agree to accept responsibility for any loss of the parcel if the courier leaves it on your doorstep if you are not present to take the delivery. Cannul8 LTD cannot be held accountable for missing parcels once they have been delivered and documented via the courier app.

Please note we do not issue refunds or replacements for missing goods until the DPD investigation has concluded and the customer completes all necessary denial of delivery paperwork from DPD.

Promotional goods

Promotion offering a free box of dermal filler is for 1 x eptq or Neuramis only, customer must pay the delivery charge and any handling fees

We are not responsible for viruses and you must not introduce them

We do not guarantee that Our Site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access Our site. You should use Your own virus protection software.

You must not misuse Our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to Our Site, the server on
which Our Site is stored or any server, computer or database connected to Our Site. You must not attack Our Site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit
a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing Your identity to them. In the event of
such a breach, Your right to use Our Site will cease immediately.

Rules about linking to our site

You may link to Our Site home page, provided You do so in a way that is fair and legal and does not damage Our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on Our part where none exists.

You must not establish a link to Our Site in any website that is not owned by You.

We reserve the right to withdraw linking permission without notice.

User-generated content is not approved by us

This website may include information and materials uploaded by other users of the Site, including but not limited to podcasts, blogs, pictures, videos, bulletin boards and chat rooms. The views expressed by other users on our site
do not represent the views and value of Kiss Aesthetics Wholesale (Cannul8 Ltd)

If you wish to complain about information and materials uploaded by other users please contact us on our email address.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the
basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information
you may obtain from them.

We have no control over the contents of those sites or resources.

*Based on your order, you may receive direct instructions, and marketing mailings about similar products from us in the future. You can object and unsubscribe at any time. 

THIS WEBSITE IS FOR PROFESSIONAL USE ONLY.

BY USING THIS WEBSITE, YOU ACCEPT THE POLICIES SET FORTH IN THIS PRIVACY POLICY.  

Return & Refund Policy

In the event that you receive a defective or inaccurate product, we kindly request that you refrain from discarding the item. Should the product be discarded, we regret to inform you that Cannul8 Ltd will be unable to issue a refund or provide a replacement. We urge you to promptly reach out to our Customer Service team for guidance on the necessary steps to take.

Please note that we can only accept returns under the following circumstances:

– Defective

– Inaccurate

Once the products have exited our distribution network, we cannot guarantee their quality or confirm that they have been stored in accordance with the manufacturer’s guidelines. For the safety of our customers, any returned products cannot be resold.

We will not issue refunds or replacements unless the product is found to be defective or inaccurate.