Popular questions
How soon will I see results?
Results from EpiDuo 0.1%/2.5% gel can typically be seen within 4 to 12 weeks of consistent use. This topical treatment combines adapalene and benzoyl peroxide to target acne effectively. However, individual responses may vary, so it's essential to follow your healthcare provider's instructions for optimal results. For best outcomes, maintain a regular skincare routine alongside EpiDuo.
How long do the results last?
The results of EpiDuo 0.1%/2.5% gel can vary depending on individual skin types and conditions. Typically, improvements in acne may be noticeable within a few weeks, with optimal results often achieved after 12 weeks of consistent use. To maintain these effects, ongoing application and a tailored skincare regimen are recommended. Consult your healthcare provider for personalised advice on long-term usage and maintenance strategies.
Is EpiDuo 0.1%/2.5% gel (60g) suitable for everyone?
EpiDuo 0.1%/2.5% gel (60g) is primarily designed for treating acne in individuals aged 12 and older. However, it may not be suitable for everyone, particularly those with sensitive skin, certain skin conditions, or allergies to its ingredients. Always consult a healthcare professional before starting treatment to ensure it's appropriate for your specific needs and skin type.
Are there any side effects?
EpiDuo 0.1%/2.5% gel may cause side effects, including skin irritation, redness, dryness, peeling, or a burning sensation at the application site. These effects are usually mild and transient. It is important to follow your clinician's instructions and report any severe reactions or persistent discomfort. Always consult with a healthcare professional to ensure safe use tailored to your skin type.
Can I combine EpiDuo 0.1%/2.5% gel (60g) with other treatments?
Yes, EpiDuo 0.1%/2.5% gel can be combined with other treatments, but it’s essential to consult your healthcare provider first. Combining it with topical retinoids or other acne medications may enhance results, but could also increase skin irritation. Always follow professional advice to ensure safe and effective use for clearer skin.
What aftercare is required?
After applying EpiDuo 0.1%/2.5% gel, ensure the treated area is clean and dry before application. Use a gentle cleanser and apply a moisturiser to prevent dryness and irritation. Avoid sun exposure; use sunscreen daily to protect your skin. If you experience excessive redness or peeling, consult your healthcare provider for tailored aftercare advice. Follow these steps for optimal results in acne treatment while minimising side effects.
Terms and conditions
The services the Company provides to you are subject to the following Terms and Conditions of Service ("TCOS"). The Company reserves the right to update the TCOS at any time without notice to you:
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The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
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From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website.
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The Company shall not be responsible for any loss of income due to non-delivery.
Orders placed close to our 3:00pm cut-off may not be dispatched until the next working day. All prescription orders are subject to pharmacist review and regulatory checks before supply, and these checks must be completed before an order can be approved for dispatch. We recommend placing orders well before the cut off time to allow sufficient time for processing.
Refund policy
If you are not satisfied with your purchase for any valid reason, simply email our customer services department [email protected] as soon as you have received your goods and explain that you wish to return the product. Returns for a valid reason are at the Company’s entire discretion.
No refund will be honoured if the product(s) has been opened, used or damaged (including damage incurred during transit) back to us, unless product is faulty. Returns can only be honoured if the product(s) is returned intact.
Please note, once you have placed an order and refuse acceptance of delivery of that order from either the local postal office, courier, border control or customs, then no refund will be issued as a result of the goods being returned to us.
We do not refund costs incurred by you shipping goods back to us. We also strongly recommend that you obtain proof of postage when returning goods to us as no liability will be accepted by the Company for any returned goods lost in transit.
Customers are responsible for ensuring that all delivery information provided at the time of placing an order is complete, accurate and up to date.
Longeva Pharmacy will dispatch orders to the delivery address provided during the ordering process. It is the customer's responsibility to check these details carefully before submitting their order.
If an incorrect or incomplete delivery address is supplied by the customer, Longeva Pharmacy cannot accept responsibility for any delay, loss, misdelivery or additional costs incurred as a result. Refunds or replacements will not be provided where an order has been dispatched to the address supplied by the customer.
Prescription-only medicines (POMs): Due to the nature of prescription-only medicines, once a product has been dispensed and dispatched, it cannot ordinarily be returned to pharmacy stock or resold. Refunds will therefore not ordinarily be provided where a customer changes their mind, refuses delivery, is unavailable to receive delivery, or fails to collect the order following an attempted delivery.
For temperature-sensitive medicines, customers are responsible for ensuring someone is available to receive the delivery and for following the courier's instructions regarding redelivery or collection. Any delay resulting from a failed delivery attempt or failure to collect the order will be taken into consideration when assessing any complaint regarding the storage or condition of the product.
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