We want you to feel 100% confident in using our services.  That is why we offer a 14-day returns policy. Here's how it works:

If you are not satisfied with your purchase for any valid reason, simply email our customer services department [email protected] as soon as you have received your goods and explain that you wish to return the product.  Returns for a valid reason are at the Company’s entire discretion.

No refund will be honoured if the product(s) has been opened, used or damaged (including damage incurred during transit) back to us, unless product is faulty.  Returns can only be honoured if the product(s) is returned intact.

Please note, once you have placed an order and refuse acceptance of delivery of that order from either the local postal office, courier, border control or customs, then no refund will be issued as a result of the goods being returned to us.

We do not refund costs incurred by you shipping goods back to us.  We also strongly recommend that you obtain proof of postage when returning goods to us as no liability will be accepted by the Company for any returned goods lost in transit.