BIOTIN 0.5% IM AMPOULES (PACK SIZE 6 x 1mL ampoule)

Agreement to Terms

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Halo Health (“we,” “us” or “our”), concerning your access to and use of the haloishere.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”).

You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions, then you are expressly prohibited from using the Site and you must discontinue use immediately.

We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms and Conditions, and you waive any right to receive specific notice of each such change.

It is your responsibility to periodically review these Terms and Conditions to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms and Conditions by your continued use of the Site after the date such revised Terms and Conditions are posted.

The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.

Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use the Site.

Intellectual Property Rights

Unless otherwise indicated, the Site is our proprietary property. However, all source code, databases, functionality, software, website designs and graphics on the Site are owned or controlled by or licensed to Digitalpharm LTD. Some content, such as video, text, photographs, and logos contained therein (the “Marks”) are a mixture of content by us and by Digitalpharm LTD – all of which are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United Kingdom, foreign jurisdictions, and international conventions.

The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms and Conditions, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without express prior written permission by us or Digitalpharm LTD.

User Representations

By using the Site, you represent and warrant that:

(1) all registration information you submit will be true, accurate, current, and complete;

(2) you will maintain the accuracy of such information and promptly update such registration information as necessary;

(3) you have the legal capacity and you agree to comply with these Terms and Conditions;

(4) you are not under the age of 18

(5) you will not access the Site through automated or non-human means, whether through a bot, script, or otherwise;

(6) you will not use the Site for any illegal or unauthorised purpose;

(7) your use of the Site will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).

Prohibited Activities

You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.

Third-Party Websites & Content

The Site may contain (or you may be sent via the Site) links to other websites (“Third-Party Websites”) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (“Third-Party Content”).

Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Site or any Third-Party Content posted on, available through, or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content.

You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Site or relating to any applications you use or install from the Site. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party.

You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us harmless from any harm caused by your purchase of such products or services. Additionally, you shall hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

Site Management

We reserve the right, but not the obligation, to:

(1) monitor the Site for violations of these Terms and Conditions;

(2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms and Conditions, including without limitation, reporting such user to law enforcement authorities;

(3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof;

(4) in our sole discretion and without limitation, notice, or liability, to remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems;

(5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site.

Privacy Policy

We care about data privacy and security. Please review our Privacy Policy posted on the Site. Please be advised the Site is hosted in the United Kingdom.

Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time.

We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.

We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors.

Miscellaneous

These Terms and Conditions and any policies or operating rules posted by us on the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not operate as a waiver of such right or provision.

There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms and Conditions or use of the Site. You agree that these Terms and Conditions will not be construed against us by virtue of having drafted them.

You hereby waive any and all defences you may have based on the electronic form of these Terms and Conditions and the lack of signing by the parties hereto to execute these Terms and Conditions.

Shipping & Delivery

We ship all our parcels with DPD on a healthcare medical account. As per the DPD T&C's, their delivery times are not guaranteed. If you place your order before our 3pm cut-off, DPD will do their best to delivery the next day. If not, they will delivery within 1-2 working days. On a healthcare medical account, DPD are not lisenced to leave your parcel with a neighbour, in a safe place or a pick-up point. They will also only attempt delivery twice, before the parcel is returned to us. If you think this has happened to your parcel, please contact us as soon as possible to rearrange delivery within 5 working days. If not, all medication returned to us must legally be destroyed. Please see our refund policy for information about refunds.

Weight Loss Pens FAQs

Do I get any needles?

We provide 4 needles with every Mounjaro Kwikpen. If you lose or damage your needle, you can buy a box from your local chemist. Just ask for 32G, 4mm needles. Other brands of weight loss pens have needles already.

Why is my pen not working?

Please read the instructions in the box before starting your weight loss journey with these pens. There is a specific way and steps to administer these correctly. Please also ensure you delicately twist the needles onto the Mounjaro pens, straight on. If the needle isn't screwed on properly, the liquid cannot release. Your first point of call is to contact your prescriber or practitioner. If they can't resolve the issue, please contact the manufacturer and submit an MHRA Yellow Card Scheme. You can find more information about that here: https://yellowcard.mhra.gov.uk/

Why has my pen suddenly stopped working?

It's unlikely that pens stop working after a dose(s) has already been successful. It's common for dust, lint or liquid to get stuck. It's also common for Mounjaro pens, that the needle hasn't been screwed on properly. Please use your guide within the box for help. Your first point of call is then to contact your prescriber or practitioner. If they can't resolve the issue, please contact the manufacturer and submit an MHRA Yellow Card Scheme. You can find more information about that here: https://yellowcard.mhra.gov.uk/

Can I get a new pen if this one is faulty?

If the box has been opened, the medicine is considered as used and cannot be returned or refunded. Your first point of call is to contact your prescriber or practitioner. If they can't resolve the issue, please contact the manufacturer and submit an MHRA Yellow Card Scheme. You can find more information about that here: https://yellowcard.mhra.gov.uk/.

You can then ask your practitioner/presciber to submit another prescription and order; this is a legal obligation. we cannot provide a new pen without a new prescription.

Contact Us

In order to resolve a complaint regarding the Site or to receive further information regarding the use of the Site, please contact us at:

Halo Health

Email : [email protected]

Website: www.halohealth.co.uk

Address: Unit 2 Drayton Court, Drayton Road, Solihull, B90 4NG

Refund Policy

All medication returned to us must be destroyed even if they were unopened and unused. For this reason, we cannot offer refunds for returned or unwanted medicines. Full refunds can only be offered on orders cancelled prior to dispatch.

If an order arrives damaged:

• Crushed box and some tablets or capsules have been pressed out of the blister packs

  • We will replace the damaged blister strips after sufficient evidence has been provided of the damaged product. Once the replacement has been approved the damaged strips must be disposed of at your local pharmacy.

• Cream/ointment tube is pierced or squeezed out in to the packaging

  • We will send a replacement product after sufficient evidence has been provided of the damaged product. Once the replacement has been approved the damaged tube(s) must be disposed of at your local pharmacy.

• Liquid/Solution bottle is leaking or smashed

  • We will send a replacement product after sufficient evidence has been provided of the damaged product. Once the replacement has been approved the damaged bottle(s) must be disposed of at your local pharmacy. Please be careful when handling broken glass.

If you order arrives opened or tampered with you must contact customer services as soon as possible. Do not use the products. We're unable to offer refunds of replacements for items with cosmetic damage when they are still usable.

If you have not ordered a medicine and only ordered a general product then return is possible. The customer is responsible for any shipping costs incurred when returning the item. A full refund will be issued upon return of the undamaged non-medicine product.

If a refund is offered, the refund can only be issued to the original method of payment. A refund can take 5-10 working days to appear on your bank statement. Your statutory rights are not affected during this period.