Arnica Bruise Relief Cream - 50g

Dear Customer,

Please find detailed below our conditions of sale. At Reach Pharmacy Aesthetics Supplies  we feel it helps you, the customer, to understand clearly how we operate and as a company are committed to giving you the best service at all times. Please note that we assume your acceptance of these terms by virtue of your ordering and receiving stock from us on an ongoing basis.

In using this website you are deemed to have read and agreed to the following terms and conditions:

ORDERS Reach Pharmacy Aesthetics Supplies  reserves the right to accept or reject orders.

CARRIAGE Orders are delivered and standard carriage is paid by the customer.  Excess carriage may be charged where customers request special routes or methods of delivery.

RETURN OF GOODS                      

a) Returned stock must be suitably repackaged in order that the goods arrive back with us in the same condition as supplied.

b) Goods must be returned within 3 business days of receipt and accompanied by reason for return and a reference number which will be the Purchase Order number

c) Any shortage(s) must be reported within one Business day. 

d) We are unable to accept returns, unless deemed faulty, incorrect or not fit for purpose. Once products have left our supply chain, we are unable to assure products are of acceptable quality and have been stored as per manufacturer’s advice. In the interests of patient safety, returned products would not be able to be re-sold. Apologies for any inconvenience caused.

(NB Please note that a credit note will be issued only after we have conducted a full stock check and are satisfied that the claim is valid.)

PROOF OF DELIVERY Provision of hard copy confirmation of delivery requested 3 months after the date of delivery will incur a £5.00 administration charge, although tracking is available with a 'signed for' signature required

TITLE TO GOODS

a) No property in any order of the goods delivered hereunder shall pass to the customer until the company has been paid in full.

b)  Reach Pharmacy Aesthetics Supplies will be entitled to retake possession of unpaid goods if:  

The customer has failed to pay for the same in accordance with the conditions of sale.
The customer shall be insolvent, or bankrupt. 

c) The company shall be entitled to maintain a statement upon any of the goods stating that the company is the owner until property has passed to the customer under these conditions of sale.

PAYMENT  

a) Payment of invoices shall be made in full on the terms agreed when opening your account, unless otherwise agreed by an authorised member of Reach Pharmacy Aesthetics Supplies  without any deductions, set-off or counterclaim. All major Credit/Debit Cards and BACS transfer are all acceptable methods of payment. Our Terms are payment in full prior to our products/ services being sent/carried out. Reach Pharmacy Aesthetics Supplies do not store any credit card details on our servers. All payment transactions by credit / debit card are processed by our secure gateway 

b) If the customer defaults in the payment of any invoice, Reach Pharmacy Aesthetics Supplies may charge interest in accordance with the provisions of the Late Payment of Commercial Debts (Interest) Act 1998 any sum owed to Reach Pharmacy Aesthetics Supplies under the contract which is not paid on the date specified as agreed above.

c) The customer shall pay Reach Pharmacy Aesthetics Supplies , in addition to other amounts payable hereunder, any costs reasonably incurred by Reach Pharmacy Aesthetics Supplies (Including, without limitation, legal costs and fees of debt collection agencies and interest thereon) in recovering any amounts due to Reach Pharmacy Aesthetics Supplies from the customer hereunder

d) The company may apply sums received from the customer in Reach Pharmacy Aesthetics Supplies  absolute discretion against any debt due to the company from the customer under any contract), irrespective of any purported application of such sums by the customer.

e) Any extension of credit allowed to the customer may be changed or withdrawn at any time and shall not give rise to any right to any subsequent extension on credit.

The Company reserves the right to charge the customer the sum of £15 in respects of any cheque or Direct Debit not honoured by the customer’s bank to cover the company’s administrative costs.

TERMINATION Either Party may forthwith terminate this Agreement by giving written notice to the other Party if:

a). any sum owing to that Party by the other Party under any of the provisions of this Agreement is not paid within 30 days of the due date for payment and that the Party which is owed such sums has given 30 days written notice to the other party that such sums are outstanding;

b). the other Party commits any other material breach of any of the provisions of this Agreement and, if the breach is capable of remedy, fails to remedy it within 30 days after being given written notice giving full particulars of the breach and requiring it to be remedied;

c). the other Party ceases, or threatens to cease, to carry on business; or

d). control of the other Party is acquired by any person or connected persons not having control of hat other Party on the date of this Agreement.  For the purposes of this Clause , “control” and “connected persons” shall have the meanings ascribed there to by Sections 1124 and 1122 respectively of the  Corporation Tax Act 2010.

e). The right to terminate this Agreement given by this Clause  shall not prejudice any other right or remedy of either Party in respect of the breach concerned (if any) or any other breach.

FORCE MAJEURE Neither Party to this Agreement shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that Party.  Such causes include, but are not limited to: power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the reasonable control of the Party so affected. Should such a Force Majeure event continue for a period of 60 days then either party may terminate this Agreement at their discretion on written notice without penalty or any liability to the other.

WAIVER No failure or delay by either Party in exercising any of its rights under this Agreement shall be deemed to be a waiver of that right, and no waiver by either Party of a breach of any provision of this Agreement shall be deemed to be a waiver of any subsequent breach of the same or any other provision.

VARIATION This Agreement contains the entire agreement between the Parties with respect to its subject matter and may not be modified except by an instrument in writing signed by the duly authorised representatives of the Parties.

ASSIGNMENT This Agreement is personal to the Parties and neither Party may assign, charge any of its rights hereunder, or sub-contract or otherwise delegate any of its obligations hereunder, except with the written consent of the other Party, such consent not to be unreasonably withheld, delayed or conditioned.

SEVERANCE The Parties agree that, in the event that if one or more of the provisions of this Agreement is found to be unlawful, invalid or otherwise unenforceable by a body of Competent Jurisdiction, that those provisions shall be deemed severed from the remainder of this Agreement and that the remainder of this Agreement shall be valid and enforceable.

LAW & JURISDICTION This Agreement (including any non-contractual matters and obligations arising there from or associated therewith) shall be governed by, and construed in accordance with, the laws of Scotland

ANTI CORRUPTION It is a corporate policy of both parties to comply with all laws and regulatory requirements affecting its business including anti-corruption and anti-bribery laws within the United Kingdom. 

Both parties shall:

a).  comply with all applicable laws, statutes, regulations, and codes relating to anti-bribery and anti-corruption including but not limited to the Bribery Act 2010 (“Relevant Requirements”) that are applicable within the United Kingdom;

b).  not engage in any activity, practice or conduct which would constitute an offence under sections 1, 2 or 6 of the Bribery Act 2010 if such activity, practice or conduct had been carried out in the UK;

c). have and shall maintain in place throughout the term of this Agreement its own policies and procedures, including adequate procedures under the Bribery Act 2010, to ensure compliance with the Relevant Requirements, and will enforce them where appropriate;

d).  promptly report to the other party any request or demand for any undue financial or other advantage of any kind received by that party in connection with the performance of this Agreement;

e). immediately notify the other party (in writing) if a foreign public official becomes an officer or employee of that party or acquires a direct or indirect interest in that party (and both parties warrant that it has no foreign public officials as officers, employees or direct or  indirect owners at the date  of this Agreement);

f).Both parties shall ensure that any person associated with that party who are performing services in connection with this Agreement does so only on the basis of a written contract which imposes on and secures from such person terms equivalent to those imposed on the parties in this clause .

g).Breach of this clause shall be deemed a material breach of this Agreement which is incapable of remedy and in the event of such a breach a party so affected shall have the right to immediately terminate this Agreement.

h).For the purpose of this clause , the meaning of adequate procedures and foreign public official and whether a person is associated with another person shall be determined in accordance with section 7(2) of the Bribery Act 2010 (and any guidance issued under section 9 of that Act), sections 6(5) and 6(6) of that Act and section 8 of that Act respectively.

i). Both parties acknowledge and agree that there are anti-corruption laws to which both parties are subject to which prohibit the direct, or indirect, offering, promising, or giving of any advantage, or thing of value, to a person (including private individuals or government employee or official) for the purposes of obtaining or retaining business, or to intend to induce, or induce, any improper act or decision.  These laws include but not   limited to the Bribery Act 2010 (“Anti-Corruption Statutes”).

j). Both parties agree to refrain from, and to Procure that it’s staff and agents refrain from, any activity in connection with this Agreement that would   constitute a violation by either party of an Anti-Corruption Statute in the United Kingdom.

Privacy Statement

We are committed to protecting your privacy. Authorised employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unathorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

Confidentiality

We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to anybody other than our manufacturer/suppliers and if legally required to do so to the appropriate authorities. Clients have the right to request sight of and copies of any and all Client Records that we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Clients with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both Parties.

We will not sell, share or rent your personal information to any third party or use your email address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products, unless agreed otherwise by you the Client.

Private prescriptions are dispensed by Reach Pharmacy Aesthetics Supplies, and all prescriptions are dispensed in the UK. All prescriptions must comply with all UK law and regulations and be signed by a registered healthcare professional who is either a Doctor, Dentist or a qualified non-medical prescriber who has performed a face to consultation with the patient. The products are for use of the named patient only and are not for onward sale under any circumstances. The receiving Healthcare Professional will only supply/administer to their patient in the UK only and will not use/supply for re-sale in any circumstances.

Appendix

FOR PRACTITIONERS:

By acknowledging these t&c's you are formally agreeing that you have undertaken sufficient certified training which accredits you to be able to inject this product safely and effectively and take full professional responsibility for your competence to practice. You are also formally confirimimg you will not purhcase any products from Reach Pharmacy Aesthetics Supplies that you are not qualified to do so.

DESOFACE / DESBODY / AQUALYX

When purchasing this product you are formally agreeing that you have undertaken sufficient certified training which accredits you to be able to inject this product safely & effectively and take full professional responsibility for your own competence.

DELIVERY INFORMATION

All UK orders placed will be dispatched within 2-3 days.

If you change the delivery address on  the day the parcel is be delivered then we cannot guarantee it coming to you.

Over 98% of parcels dispatched using Royal Mail will arrive on time, but inevitably there are times when the third party couriers fail to deliver. Under such circumstances, Reach Pharmacy Aesthetics Supplies cannot be held responsible for consequential loss or damages for delays in delivery.

Delivery Information: Receipt of orders

Reach Pharmacy Aesthetics Supplies will only dispatch orders to the consignee named on the order. Customers are responsible for checking and confirming the address for delivery for every order placed to ensure the safe receipt of all products purchased via Reach Pharmacy Aesthetics Supplies

Orders placed between 3pm Thursday and 3pm Friday

These will be dispatched on our Next Day Saturday Delivery service only and this service will be the only option at checkout. This is to ensure our pharmacy can manage processing orders efficiently and account for any refrigerated items that require temperature control until received by the consignee. 

Items requiring refrigeration (cold chain)

For any failed delivery of orders containing cold chain items, a re-delivery or collection from the third party local depot must be arranged whilst the items are still within the refrigeration temperature range so not to break the cold chain, which is 72 hours from dispatch. Reach Pharmacy Aesthetics Supplies will not be held liable for any cold chain orders that have been collected out with this timescale and will not issue any refund or replacement of stock that is received after this window. Customers must consider this when placing an order in advance of a weekend or a Bank Holiday.

Availability

Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available from this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar, or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify the company, its employees, agents and affiliates against any loss or damage, in whatever manner, however caused.

Log Files

We use IP addresses to analyse trends, administer the site, track users’ movements and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally for systems administration, detecting usage patterns and troubleshooting purposes our web servers automatically log standard access information including browser type, access times/open mail, URL requested and referral URL. This information is not shared with third parties and is used only within this company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Data collection on our website

Who is responsible for the data collection on this website?

The data collected on this website are processed by the website operator. The operator’s contact details can be found in the website’s required legal notice.

How do we collect your data?

Some data are collected when you provide it to us. This could, for example, be data you enter on a contact form.

Other data are collected automatically by our IT systems when you visit the website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the page. These data are collected automatically as soon as you enter our website.

What do we use your data for?

Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyze how visitors use the site.

What rights do you have regarding your data?

You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities.

Analytics and third-party tools

When visiting our website, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. The analysis of your surfing behavior is usually anonymous, i.e. we will not be able to identify you from this data. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.

You can object to this analysis. We will inform you below about how to exercise your options in this regard.

Cookies

Like most interactive websites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other Parties websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content of these sites. We encourage our users to be aware when they leave our site and to read the privacy statement of these sites. You should evaluate the security and trustworthiness of any other sites connected to this site or accessed through this site yourself, before disclosing any personal information to them. This company will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exist on all text and images that relate to the company’s services and the full content of this website.

Communication

We have several different email addresses for different queries. These and any other contact information, can be found on our contact us link on our website or via Company literature or via the company’s stated telephone or mobile telephone numbers.

Complaints procedure

If you would like to make a complaint please contact us at [email protected]. All complaints will be ultimately reviewed by the Superintendent Pharmacist.

RETURN OF GOODS                 

a) Returned stock must be suitably repackaged in order that the goods arrive back with us in the same condition as supplied.

b) Goods must be returned within 3 business days of receipt and accompanied by reason for return and a reference number which will be the Purchase Order number
c) Any shortage(s) must be reported within one Business day. 

d) We are unable to accept returns, unless deemed faulty, incorrect or not fit for purpose. Once products have left our supply chain, we are unable to assure products are of acceptable quality and have been stored as per manufacturer’s advice. In the interests of patient safety, returned products would not be able to be re-sold. Apologies for any inconvenience caused.
(NB Please note that a credit note will be issued only after we have conducted a full stock check and are satisfied that the claim is valid.)

PROOF OF DELIVERY 
Provision of hard copy confirmation of delivery requested 3 months after the date of delivery will incur a £5.00 administration charge, although tracking is available with a 'signed for' signature required

TITLE TO GOODS                      

a) No property in any order of the goods delivered hereunder shall pass to the customer until the company has been paid in full.

b)  Reach Pharmacy Aesthetics Supplies will be entitled to retake possession of unpaid goods if:  

1. The customer has failed to pay for the same in accordance with the conditions of sale.
2. The customer shall be insolvent, or bankrupt. 
   
   c) The company shall be entitled to maintain a statement upon any of the goods stating that the company is the owner until property has passed to the customer under these conditions of sale.

1. PAYMENT                                   
   
   a) Payment of invoices shall be made in full on the terms agreed when opening your account, unless otherwise agreed by an authorised member of Reach Pharmacy Aesthetics Supplies  without any deductions, set-off or counterclaim. All major Credit/Debit Cards and BACS transfer are all acceptable methods of payment. Our Terms are payment in full prior to our products/ services being sent/carried out. Reach Pharmacy Aesthetics Supplies do not store any credit card details on our servers. All payment transactions by credit / debit card are processed by our secure gateway 
   
   b) If the customer defaults in the payment of any invoice, Reach Pharmacy Aesthetics Supplies may charge interest in accordance with the provisions of the Late Payment of Commercial Debts (Interest) Act 1998 any sum owed to Reach Pharmacy Aesthetics Supplies under the contract which is not paid on the date specified as agreed above.
   
   c) The customer shall pay Reach Pharmacy Aesthetics Supplies , in addition to other amounts payable hereunder, any costs reasonably incurred by Reach Pharmacy Aesthetics Supplies (Including, without limitation, legal costs and fees of debt collection agencies and interest thereon) in recovering any amounts due to Reach Pharmacy Aesthetics Supplies from the customer hereunder
   
   d) The company may apply sums received from the customer in Reach Pharmacy Aesthetics Supplies  absolute discretion against any debt due to the company from the customer under any contract), irrespective of any purported application of such sums by the customer.
   
   e) Any extension of credit allowed to the customer may be changed or withdrawn at any time and shall not give rise to any right to any subsequent extension on credit.
   
   The Company reserves the right to charge the customer the sum of £15 in respects of any cheque or Direct Debit not honoured by the customer’s bank to cover the company’s administrative costs.