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TERMS & CONDITIONS

This page tells you the terms of use on which you may make use of our website. Use of our site includes accessing, browsing, or registering to use our site. Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference. By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our site. We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we have made, as they are binding on you.

  1. Information about us

http://www.goodwillUk.com is the website for GoodWill London LTD (Company number 09230048) TA (GoodWill Pharmacy)

Premises GPhC Number: 9011624.
Superintendent Pharmacist: Nina Bobie (2084395)

  2. Accessing our Site

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis, and we reserve the right to suspend, withdraw, amend the service we provide, discontinue or change all or any part of our site without notice (see below). Subject to these terms of use we will not be liable to you if for any reason our site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us. You are responsible for making all arrangements necessary for you to have access to our site.

  3. Reliance on Information Posted

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of any of its contents.

We may update our site from time to time and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.

  4. Our Liability

To the extent permitted by law, we exclude all conditions, warranties, representations, or other terms which may apply to our site or any content on it, whether express or implied.

Subject to these terms of use we will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• use of, or inability to use our site; or

• use of or reliance on any content displayed on our site.

Please note that we only provide our site for domestic and private use.

Subject to these terms of use we will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

Subject to these terms of use we assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. Subject to these terms of use we will not be liable for any loss or damage that may arise from your use of them.

Nothing in these terms of use affects our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties, or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

  5. Information about You and Your Visits to our Site

We process information about you in accordance with our Privacy Policy which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

  6. Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

  7. Viruses, Hacking and other Offences

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. Subject to these terms of use we will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

  8. Links from our Site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

  9. Prohibited Uses

You may use our site only for lawful purposes. You may not use our site:

• in any way that breaches any applicable local, national or international law or regulation;

• in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;

• for the purpose of harming or attempting to harm minors in any way;

• to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards set out below;

• to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or

• to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
  
  You also agree:

  • not to reproduce, duplicate, copy or re-sell any part of our site in contravention of these terms;

  • not to access without authority, interfere with, damage or disrupt:

  • any part of our site;

  • any equipment or network on which our site is stored;

  • any software used in the provision of our site; or

  • any equipment or network or software owned or used by any third party.

  10. Jurisdiction and Applicable Law

The English courts will have exclusive jurisdiction over any claim arising from or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

Delivery & Returns Important Terms

If you are unhappy with the item ordered through us, you have a right to return this item to us (under the Consumer Contracts Regulations). It is necessary that the item(s) is(are) returned to us within 14 calendar days from the date you received your order. Such item(s) should be returned unused, in its original packaging along with proof of purchase and in a fully resalable condition.

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Item(s) of your order cancelled under these Regulations are entitled to a refund of any standard postage paid for the delivery of your order to us. You can cancel your order before it is delivered to you; otherwise, you will need to follow the returns procedure indicated below.

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If you wish to return an item, returned parcels remain the customer’s responsibility until safely received by us. You will need to pay for and organize the return postage, which will not be refunded to you unless the item you wish to return is faulty.

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Please note if any goods which form part of a bundle offer are returned for a refund, then the remaining items will revert to their normal catalogue price and you will be refunded accordingly.

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We will not refund your postage charge if you wish to return only some of the items of your order and not your complete order.

Medications sold over the counter or under prescription can not be returned or exchanged as per the Medicines Act.

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Where to Return Item(s)

It’s mandatory you enclose Return Covering Letter indicating the order number, your name and address, items you are returning and reason(s) for returning the goods. Please ensure you also enclose the delivery note indicating the date you received your order.

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Correctly sent returns will be processed quickly without delaying the refund process.

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Please carefully pack items you wish to return and send them to:

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GOODWILL PHARMACY

4 Trathen Square

Greenwich Millennium

SE10 0BH

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Please contact us if you wish to discuss Returns procedure or item(s) you wish to return is over 5 kg. You can email us [email protected]  or call us on 0333 772 6162. (Monday-Friday 09:00-17:00, Saturday – 10:00-14:00).

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Damaged and Faulty Items

Should within 14 days from the delivery date an item we have supplied is faulty we will replace or repair the item for free or refund the price you paid for it as well as any postage charges paid by you for delivery. This does not apply to items that have failed due to wear and tear. Some products, such as electrical goods, are sold with a manufacturer’s guarantee (or warranty), often for a year giving you additional rights and you should check these carefully.

If any item received is damaged please inform us promptly to avoid misunderstandings.

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Please contact us if you believe any of the item(s) you have ordered through us is faulty or damaged. You can email us on [email protected] or call us on 0333 772 6162  and we will advise you how to return the item(s). Operating hours: Monday-Friday 09:00-17:00, Saturday – 10:00-14:00.

Refunds for the Returned Items

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Upon receipt of your returned items by us, refund process may take 5-7 working days (depending upon your card provider) to be credited to your account originally used to pay for your order.  

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We will refund only standard postage amount paid by you to return the item. We will not refund the postage charge if you wish to return only some of the items of your order and not your order in full.

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Refunds and Returns Restrictions

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We do not accept returns of prescription medicines or anything that has a hygiene seal that has been broken.

In the case that the packaging has been opened for reasons of hygiene, health and safety we are unable to refund or exchange returned products unless they are faulty. This does not affect your statutory rights.

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According to The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations we have the right to reduce the amount of refund that you receive, should the item(s) you return (other than faulty items) be damaged or used in any way.

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The reduced amount of your refund will depend upon the devaluation of such item(s) due to your use or damage of such item. Please be careful when sending return item(s) to us, as if such item arrives to us in a not resalable condition, reduction may be 100%, which means you will not receive a refund for the price paid by you for the item.

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We limit our maximum liability for our failure to fulfil an order that we are legally bound to fulfil to the price paid by you for that order.

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NOTHING IN THESE TERMS AND CONDITIONS SHALL AFFECT YOUR STATUTORY RIGHTS.