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Terms and Conditions of Website Sales

Last updated: 25/10/2025

1. Introduction

Welcome to the website of Face Value Ltd (“we”, “our”, “us”). These Terms and Conditions govern all sales of products made via our website to business customers (“you”, “your”).

By placing an order, you confirm that you are acting in the course of your business and agree to be bound by these Terms.

Company details:

Face Value Ltd

Eckington Business Centre

62 Market Street

Eckington

Sheffield

S21 4JH

United Kingdom

2. Interpretation

In these Terms:

• “Products” means the aesthetics products offered for sale on our website.
• “Order” means an order placed by you for Products.
• “Contract” means the agreement between you and Face Value Ltd for the purchase of Products in accordance with these Terms.

3. Business Customers Only

Our website and Products are intended for professional and business use only. We do not sell to individual consumers. You confirm that you are purchasing Products for use in your business and not for personal use.

4. Orders and Acceptance

• All Orders are subject to acceptance by us.
• Once an Order is placed, you will receive an email acknowledging receipt. This does not constitute acceptance.
• Acceptance occurs when we issue an order confirmation or dispatch the Products.
• We reserve the right to refuse any Order at our discretion.

5. Prices and Payment

• Prices are shown in GBP (£) and exclude VAT unless otherwise stated.
• Payment must be made by credit or debit card at the time of order.
• We will not dispatch any Products until full payment has been received and cleared.

6. Delivery

• We deliver within the United Kingdom only.
• Delivery times are estimates and not guaranteed.
• Risk in the Products passes to you upon delivery. Title passes once full payment is received.
• We are not liable for delays caused by events beyond our control (e.g., courier delays, strikes, weather).

7. Returns and Refunds

• Products may only be returned if damaged in transit, defective, or incorrectly supplied.
• We do not accept returns or issue refunds for any Products that have been opened, tampered with, or where the packaging is damaged.
• To request a return, you must notify us within 3 working days of delivery, providing full details and photographic evidence if applicable.
• Approved returns must be sent back in their original condition and packaging.

8. Product Information and Use

• You are responsible for ensuring that the Products are suitable for professional use in your field.
• We make every effort to describe Products accurately, but minor variations may occur.
• You must follow all manufacturer instructions, storage requirements, and health & safety guidance.

9. Limitation of Liability

• Our liability is limited to the purchase price of the Product in question.
• We are not liable for any indirect, consequential, or business losses (including loss of profits, goodwill, or reputation).
• Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Force Majeure

We are not liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to natural disasters, transport disruption, strikes, or pandemics.

11. Intellectual Property

All content on our website (including text, images, and branding) remains the property of Face Value Ltd and may not be used or reproduced without our permission.

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales.

You agree that the courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms.

13. Contact Us

For all enquiries regarding these Terms, please contact:

Email: [email protected]

Address: Face Value Ltd, Eckington Business Centre, 62 Market Street, Eckington, Sheffield, S21 4JH, UK.

Face Value Ltd – Refund and Returns Policy

Last updated: 25:10:25

1. Introduction

This Refund and Returns Policy outlines the terms under which Face Value Ltd (“we”, “our”, “us”) will accept returns and issue refunds for products purchased through our website.

This policy applies to business-to-business (B2B) sales only and forms part of our Terms and Conditions of Sale.

Company details:

Face Value Ltd

Eckington Business Centre

62 Market Street

Eckington

Sheffield

S21 4JH

United Kingdom

2. Business Customers Only

We sell exclusively to professional and business customers. The rights set out in this policy apply to business purchasers and do not confer any consumer rights under UK consumer law.

3. Returns Eligibility

We only accept returns where:

• The wrong item was sent in error;
• The Product is damaged in transit; or
• The Product is defective or faulty on arrival.

To qualify for a return:

• You must notify us in writing within 3 working days of receiving your order; and
• Provide photographic evidence of the issue (e.g., damaged packaging or product).

We will review your request and confirm whether a return or replacement is approved.

4. Items Not Eligible for Return or Refund

We do not accept returns or issue refunds in the following circumstances:

• The Product has been opened, used, or tampered with;
• The packaging is damaged after delivery;
• The Product is returned without prior authorisation; or
• The Product was purchased in error or you have changed your mind.

Due to the nature of our aesthetics and professional-use products, once packaging has been broken or the seal removed, we cannot guarantee product integrity or hygiene and therefore cannot offer refunds or exchanges.

5. Returns Procedure

If your return is approved:

1. We will provide a Return Authorisation Number (RAN) and return instructions.
2. The item must be securely packaged and returned in its original condition and packaging.
3. You are responsible for return shipping costs unless the item was sent in error or is faulty.
4. We recommend using a tracked postal or courier service to ensure safe return.

Returned items received without authorisation may be rejected and not refunded.

6. Refunds and Replacements

• Once we receive and inspect your returned item, we will notify you of approval or rejection.
• Approved refunds will be issued to the original payment method within 5–10 working days.
• Alternatively, we may offer a replacement product at our discretion.
• Refunds will only cover the cost of the Products; shipping charges are non-refundable except where the return is due to our error.

7. Damaged or Faulty Goods

If Products are visibly damaged upon delivery, please:

• Refuse delivery where possible; or
• Accept delivery but note the damage on the courier’s receipt.

You must report the damage within 3 working days of receipt.

We may request photographs and packaging evidence to assist with any courier claim.

8. Contact Information

For return requests or refund enquiries, please contact us at:

Email: [email protected]

Address: Face Value Ltd, Eckington Business Centre, 62 Market Street, Eckington, Sheffield, S21 4JH, UK.

9. Governing Law

This Refund and Returns Policy is governed by and construed in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.