AcuV Online Training

ACUV TERMS AND CONDITIONS

Version 2.0

Effective date: 10th August 2026

These Terms and Conditions (“Terms”) govern the provision of training, educational materials, products, support services and associated activities under the AcuV name by AcuV, a sole trader trading as AcuV (“AcuV”, “we”, “our” or “us”).

By booking or paying for, attending, accessing or using any AcuV course, product or service, you (“Delegate”, “Practitioner”, “Customer” or “you”) agree to be bound by these Terms.

1. Definitions

In these Terms:

AcuV means AcuV, a sole trader trading as AcuV.

Booking means a reservation for Training made through our website, by invoice, by telephone, by email or through another booking method accepted by us.

Clinical Governance Documentation means the clinical guidance, infection-control guidance, emergency procedures, referral protocols, manuals and governance documents issued by AcuV.

Delegate means the individual booked to undertake Training, whether the Booking is made by that individual, an employer or another organisation.

Digital Content means videos, presentations, manuals, downloads, online modules and other electronically supplied educational content.

Products means any physical products, equipment or consumables supplied by AcuV.

Training means the theoretical or practical tuition, online learning, demonstrations, competency assessments, mentoring, case reviews and educational support supplied by AcuV, including training relating to wart and verruca needling.

2. Nature of the agreement

2.1 AcuV Training is provided for professional education and continuing professional development.

2.2 Unless we expressly agree otherwise in writing, Training is offered to healthcare professionals and other eligible practitioners acting wholly or mainly for purposes connected with their trade, business, craft or profession.

2.3 Where you are legally acting as a consumer, nothing in these Terms excludes or limits any statutory right that cannot lawfully be excluded or limited.

2.4 If an employer or other organisation makes the Booking, that organisation is responsible for payment and for ensuring that the Delegate receives and complies with these Terms.

2.5 These Terms, together with the relevant course description, Booking confirmation and any policies expressly incorporated into them, form the agreement between you and AcuV.

3. Bookings and payment

3.1 A Booking is not confirmed until:

• we have received the required deposit or full payment; or

• we have issued written confirmation of the Booking.

3.2 Unless a different amount is stated during the booking process, full payment is required upon booking

3.3 Payments are non-refundable except:

• where AcuV cancels the Training and does not offer an acceptable alternative;

• where a refund is required by law; or

• as otherwise provided in our Refund and Cancellation Policy.

3.4 Any balance must be paid by the date shown on the invoice or Booking confirmation and, in all cases, before attendance unless we agree otherwise in writing.

3.5 We may suspend or cancel a Booking, refuse attendance or withhold access to Digital Content where payment has not been received when due.

3.6 Prices are stated inclusive or exclusive of VAT as indicated during the booking process. You are responsible for any applicable VAT or other taxes.

3.7 You must ensure that the information supplied when making a Booking is complete and accurate.

4. Eligibility and course suitability

4.1 You are responsible for deciding whether the Training is appropriate for your qualifications, professional registration, experience and intended scope of practice.

4.2 You must satisfy any eligibility requirements stated in the applicable course description.

4.3 We may request evidence of your qualifications, registration, insurance or professional status before allowing you to attend or complete Training.

4.4 You are responsible for establishing whether your employer, regulator, professional body, defence organisation or insurer permits the relevant procedure within your scope of practice.

4.5 Completion of AcuV Training:

• is evidence of completing the specified educational programme only;

• does not constitute professional registration or regulatory approval;

• does not automatically establish clinical competence; and

• does not, by itself, authorise you to undertake any clinical procedure.

4.6 We may refuse or discontinue Training where we reasonably consider that a Delegate does not satisfy the eligibility requirements or that continued participation would create a safety, professional or regulatory risk.

5. Professional and clinical responsibilities

5.1 Following Training, you remain solely responsible for your own professional practice and clinical decisions.

5.2 This responsibility includes:

• practising only within your qualifications, competence and lawful scope of practice;

• complying with all applicable legislation and professional standards;

• complying with the standards and guidance of the HCPC or any other regulator or professional body applicable to you;

• maintaining appropriate professional indemnity insurance;

• assessing patient suitability and contraindications;

• obtaining and documenting valid informed consent;

• diagnosis and treatment planning;

• infection prevention and control;

• selecting and using appropriate equipment and consumables;

• clinical decision-making;

• keeping complete and accurate clinical records;

• providing aftercare and managing complications;

• making appropriate referrals and escalating emergencies; and

• maintaining your knowledge, skills and continuing professional development.

5.3 AcuV does not assume responsibility for the diagnosis, treatment or management of any patient treated by a Delegate outside supervised Training.

6. Professional indemnity

6.1 You must have appropriate professional indemnity insurance in place before carrying out wart or verruca needling, or any other clinical procedure covered by the Training.

6.2 You are responsible for obtaining written confirmation, where appropriate, that your insurance covers:

• the procedure concerned;

• your professional role and qualifications;

• the premises in which you practise;

• any equipment or technique used; and

• the treatment of the relevant patient group.

6.3 Insurance may be arranged through an employer, insurer, professional body, defence organisation or trade union, where appropriate.

6.4 AcuV does not provide professional indemnity insurance.

6.5 If we introduce you to an insurer or insurance intermediary, that introduction is not a recommendation or guarantee. We accept no responsibility for the availability, suitability, scope, exclusions or terms of any insurance policy.

6.6 You acknowledge that insurance requirements and underwriting decisions may change.

7. Regulatory compliance

7.1 You are responsible for complying with all legislation, regulations and professional requirements applicable to your practice.

7.2 Where relevant, this may include:

• the standards and guidance of the HCPC or another applicable regulator;

• the Human Medicines Regulations 2012;

• medical-device requirements and manufacturer instructions;

• infection-control and waste-disposal requirements;

• health and safety law;

• data-protection law; and

• safeguarding, consent and record-keeping requirements.

7.3 Completion of Training does not constitute approval by any regulator, employer, insurer, professional body or healthcare organisation.

7.4 AcuV cannot guarantee that any third party will accept the Training as sufficient for a particular role, procedure, insurance policy or scope of practice.

7.5 You are responsible for monitoring subsequent changes in legislation, clinical guidance, professional standards and insurance requirements.

8. Medicines and medical devices

8.1 AcuV does not authorise or encourage a Delegate to obtain, possess, prescribe, supply or administer any prescription-only medicine except where the Delegate is legally entitled to do so.

8.2 You must comply with all legal and professional requirements relating to medicines used in connection with wart or verruca needling, including local anaesthetics where applicable.

8.3 You must only use medical devices, instruments and consumables that are lawful, suitable for their intended purpose and used in accordance with the manufacturer’s instructions.

8.4 References during Training to a particular medicine, product, device or supplier do not amount to prescribing authority, regulatory approval or a guarantee of suitability.

9. Emergency procedures and referral

9.1 During Training, Delegates must comply with the emergency procedures, infection-control measures and referral pathways specified by the tutor and the training venue.

9.2 Following Training, you are responsible for maintaining appropriate emergency arrangements and referral pathways within your own practice.

9.3 Clinical guidance and emergency procedures may be updated as professional knowledge, regulation and accepted practice change.

9.4 You are responsible for ensuring that you use current guidance and seek appropriate clinical or emergency assistance when required.

10. Clinical governance documentation

10.1 We may amend Clinical Governance Documentation, educational materials, competency requirements and recommended procedures where reasonably necessary to reflect:

• changes in legislation or regulation;

• updated clinical evidence or professional guidance;

• identified safety concerns;

• changes to products or equipment; or

• improvements to the Training.

10.2 Updated documentation supersedes earlier versions from the date specified in the update.

10.3 You are responsible for checking that you are using the current version of any AcuV material.

11. Course delivery

11.1 We may make reasonable changes to:

• tutors;

• course format;

• course sequence;

• practical activities;

• course content.

11.2 We will endeavour to give reasonable notice of material changes.

11.3 Practical clinical opportunities may depend on patient availability, patient suitability and valid patient consent. We cannot guarantee that every Delegate will encounter an identical case or clinical presentation.

11.4 We may prevent or remove a Delegate from participating where the Delegate:

• behaves in an unsafe, abusive, disruptive or unprofessional manner;

• fails to follow reasonable instructions;

• creates a risk to a patient, tutor or another Delegate;

• breaches confidentiality;

• appears unfit to participate; or

• otherwise materially breaches these Terms.

11.5 Removal under clause 11.4 will not normally entitle the Delegate to a refund.

12. Cancellation, postponement and non-attendance

12.1 Delegate cancellations, transfers and requests to postpone are governed by our Refund and Cancellation Policy, which forms part of these Terms.

12.2 If you do not complete online Training or fail to complete required elements without prior written agreement, fees paid may be forfeited to the extent permitted by law and our Refund and Cancellation Policy.

12.3 If AcuV cancels a course, we will offer either:

• a transfer to an alternative date; or

• a refund of the fees paid for the cancelled Training.

12.4 Unless required by law, AcuV is not responsible for travel, accommodation, loss of earnings or other costs incurred because Training is cancelled, postponed or relocated. Delegates are advised to use flexible or refundable travel and accommodation arrangements.

13. Digital learning

13.1 Digital Content is licensed to the registered Delegate for their individual educational use. It is not sold to the Delegate.

13.2 Access is personal and must not be shared with another person. Login credentials must be kept confidential.

13.3 Access may be subject to a stated period beginning on the purchase, enrolment or activation date.

13.4 We may suspend or withdraw access where reasonably necessary, including where:

• payment is overdue;

• access credentials have been shared;

• materials have been copied or distributed without permission;

• there is a suspected legal, regulatory or security risk; or

• these Terms have otherwise been materially breached.

13.5 We do not guarantee that Digital Content will be continuously available without interruption. Planned maintenance and events outside our reasonable control may affect access.

14. Post-course support

14.1 Where offered, post-course support is a supplementary educational service and not an emergency or patient-management service.

14.2 Support may be provided through email, or messaging platforms.

14.3 Support does not transfer responsibility for a patient or clinical decision to AcuV or its tutors.

14.4 You must not rely on a support channel where urgent assessment, emergency treatment or immediate referral is required.

14.5 We may reasonably change the format, availability or duration of support, or restrict access where a support channel is misused.

14.6 Patient-identifiable information must not be shared through a support channel unless the channel and disclosure are lawful, secure and expressly approved for that purpose.

15. Intellectual property

15.1 All copyright, trade marks and other intellectual-property rights in AcuV Training and materials remain owned by AcuV or its licensors.

15.2 Protected materials include manuals, videos, slides, protocols, assessment materials, clinical guidance, photographs, illustrations, documents, course structures and Digital Content.

15.3 You must not, without our prior written consent:

• copy, reproduce or adapt the materials;

• record Training;

• upload or distribute materials;

• provide materials to another person;

• remove ownership or copyright notices;

• use materials to train third parties;

• use materials to create a competing course or service; or

• use materials to train or develop an artificial-intelligence system.

15.4 You may retain and use materials supplied to you solely for your own professional reference, subject to these Terms and any additional licence conditions communicated to you.

16. Confidentiality, patients and recordings

16.1 Delegates must preserve the confidentiality and dignity of patients, models, tutors and other Delegates.

16.2 You must not photograph, film or record any patient, procedure, teaching session or course material without prior authorisation from AcuV and the valid consent of every identifiable person concerned.

16.3 Any consent for AcuV to use a Delegate’s image, voice, testimonial or identifiable information for promotional purposes will be obtained separately where required and may be withdrawn prospectively in accordance with applicable law.

16.4 Delegates must comply with all confidentiality and data-protection instructions issued during Training.

17. Assessment and certificates

17.1 A certificate will be issued only where the Delegate:

• completes all required elements;

• meets the relevant attendance and assessment requirements;

• demonstrates the required standard; and

• has paid all fees due.

17.2 Attendance does not guarantee successful completion or certification.

17.3 We may withhold certification or require further training, evidence, supervision or assessment where the required standard has not been achieved.

17.4 A certificate records successful completion of the specified Training at the relevant time. It does not constitute a licence to practise or guarantee continuing competence.

17.5 Certificates remain subject to correction or withdrawal if obtained through fraud, misrepresentation or a material assessment irregularity.

18. Use of the AcuV name and branding

18.1 A Delegate who successfully completes the relevant Training may accurately state that they have completed AcuV training in the named procedure.

18.2 Unless we have granted prior written permission, a Delegate must not:

• describe themselves as accredited, approved, licensed or regulated by AcuV;

• imply that AcuV operates, supervises or endorses their practice;

• use the AcuV logo or branding;

• register a business, company, domain name or social-media account containing the AcuV name; or

• make misleading claims about the Training or their relationship with AcuV.

18.3 Any permission to use AcuV branding is limited, revocable and subject to the applicable brand guidelines.

18.4 We may withdraw permission to use our branding where there is material non-compliance, misleading advertising, unsafe practice or misuse of our intellectual property.

19. Products

19.1 Products are subject to availability and may differ slightly from photographs or descriptions where this does not materially affect their purpose or quality.

19.2 Risk in physical Products passes to the Customer on delivery. Ownership passes only when we have received full payment.

19.3 You must inspect Products promptly and notify us of any defect, damage or delivery discrepancy within a reasonable period.

19.4 Products must be stored, maintained and used in accordance with their instructions, expiry dates and applicable legal or professional requirements.

19.5 Returns and refunds for Products are governed by our Refund and Returns Policy and applicable law.

20. Refunds

20.1 Refunds are governed by the AcuV Refund and Cancellation Policy available at https://www.acuv.co.uk/refund_returns/

20.2 Subject to applicable law and that policy, refunds will not normally be available once:

• Digital Content has been accessed, downloaded or streamed;

• Online Training has commenced;

20.3 Nothing in these Terms limits any refund or remedy that must be provided by law.

21. Complaints

21.1 Complaints should be submitted in writing to:

[email protected]

21.2 Please include your name, Booking details, the nature of the complaint and the outcome sought.

21.3 We aim to acknowledge complaints within 14 days and will either provide a substantive response or explain when a full response is expected.

21.4 Making a complaint does not remove the Delegate’s responsibility to seek urgent clinical, regulatory or legal assistance where necessary.

22. Limitation of liability

22.1 Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation;

• breach of any liability that cannot lawfully be excluded or limited; or

• any other matter for which exclusion or limitation would be unlawful.

22.2 Subject to clause 22.1, AcuV’s total aggregate liability arising out of or in connection with the relevant Training, Products or services—whether in contract, tort (including negligence), breach of statutory duty or otherwise—will not exceed the total fees paid or payable for the relevant Training, Products or services giving rise to the claim.

22.3 Subject to clause 22.1, AcuV will not be liable for any indirect or consequential loss or for loss of profit, revenue, business, contracts, anticipated savings, goodwill, opportunity or professional fees.

22.4 AcuV is not responsible for:

• clinical treatment undertaken independently by a Delegate;

• failure to obtain professional registration, employment, insurance or approval;

• reliance on superseded materials;

• a Delegate practising outside their competence or lawful scope; or

• a Delegate’s failure to comply with legislation, professional standards, manufacturer instructions or applicable clinical guidance.

22.5 Each limitation in this section applies only to the extent that it is reasonable and enforceable under applicable law.

23. Data protection

23.1 Personal data will be processed in accordance with applicable UK data-protection law and the AcuV Privacy Policy available at https://www.acuv.co.uk/privacy-policy/

23.2 Delegates must not provide AcuV with patient-identifiable information unless the disclosure is lawful, necessary and made through an approved secure channel.

23.3 Where case studies or clinical images are required, they must be appropriately anonymised unless AcuV has expressly approved another lawful arrangement and valid patient consent is in place.

24. Force majeure

24.1 AcuV will not be liable for delay or failure to perform caused by circumstances beyond its reasonable control.

24.2 Such circumstances may include severe weather, transport disruption, venue unavailability, tutor illness, epidemic or pandemic, industrial action, utility failure, interruption of online services, government action or other emergencies.

24.3 Where reasonably possible, we will seek to reschedule the affected Training, provide an alternative delivery method or offer the remedy described in clause 12.3.

25. Changes to these Terms

25.1 We may update these Terms where reasonably necessary because of changes in law, regulation, professional guidance, technology or the services we provide.

25.2 The Terms applying to a Booking will normally be those in force when the Booking is confirmed, except where a change must apply earlier for legal, regulatory or safety reasons.

25.3 The current version will be published at www.acuv.co.uk with its effective date.

26. Entire agreement

26.1 These Terms and the documents expressly incorporated into them constitute the entire agreement between the parties concerning the relevant Booking.

26.2 Each party acknowledges that it has not relied on any statement or representation not recorded in the agreement.

26.3 Nothing in this section excludes liability for fraud or fraudulent misrepresentation.

26.4 A variation to an individual Booking must be agreed in writing by an authorised representative of AcuV.

27. Severability and waiver

27.1 If any provision of these Terms is found to be invalid, unlawful or unenforceable, it will be treated as modified to the minimum extent necessary to make it enforceable. If modification is not possible, that provision will be deleted.

27.2 Any modification or deletion will not affect the remaining provisions.

27.3 A failure or delay in exercising a right does not waive that right.

28. Third-party rights

Unless expressly stated otherwise, no person other than the parties to the agreement has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

29. Governing law and jurisdiction

29.1 These Terms and any dispute or claim arising out of or in connection with them, including a non-contractual dispute or claim, are governed by the laws of England and Wales.

29.2 The courts of England and Wales have exclusive jurisdiction, except that AcuV may bring proceedings in another court of competent jurisdiction where the Customer resides or carries on business, to the extent permitted by law.

30. Contact details

Questions about these Terms should be sent to:

AcuV

Email: [email protected]

Refunds and Returns Policy

Effective date: 10th August 2026

This Refunds and Returns Policy applies to training, digital content and physical products purchased from AcuV through www.acuv.co.uk.

Nothing in this policy affects any statutory rights that cannot lawfully be excluded.

1. Online training and digital content

Our online courses and training materials are digital content made available through the customer’s online profile.

By purchasing an online course and requesting or agreeing to receive immediate access, you expressly consent to the digital content being supplied before the end of any applicable 14-day cancellation period. You also acknowledge that your right to cancel will be lost once access to the course or digital content has been added to your profile.

Accordingly, once an online course has been added to your profile, activated or otherwise made available to you, the purchase is final and no refund, cancellation, exchange or account credit will be available, except where:

• the digital content is faulty, inaccessible or not as described;

• AcuV is unable to supply the purchased training;

• AcuV agrees otherwise in writing; or

• a refund or other remedy is required by law.

The restriction applies whether or not you have logged in, started, completed, downloaded or otherwise used the course after access has been provided.

Before completing your purchase, please check that the course is suitable for your qualifications, professional requirements and intended scope of practice.

2. Physical products

If you purchase a physical product online, you may cancel your order by notifying us within 14 days of receiving the product, without providing a reason.

After notifying us that you wish to cancel, you must return the product within a further 14 days.

To request a return, email [email protected] and provide:

• your name;

• your order number;

• details of the product being returned; and

• the reason for the return, if the product is faulty, damaged or incorrect.

Please do not return a product until you have contacted us and received the appropriate return instructions.

3. Condition of returned products

Returned products should be:

• unused and in perfect, resaleable condition;

• complete and undamaged;

• returned with all accessories, instructions and components; and

• returned in their original packaging where reasonably possible.

You may inspect a product to the same extent that you would reasonably be permitted to inspect it in a shop.

We may reduce the refund to reflect any loss in value caused by unnecessary handling, use, damage, missing components or inadequate return packaging.

Products that have been used beyond what is reasonably necessary to inspect them may not qualify for a full refund.

4. Products that cannot be returned following a change of mind

Unless faulty or not as described, we cannot accept returns of:

• sealed products that are unsuitable for return for health, hygiene or infection-control reasons once unsealed;

• products made or personalised to your specifications;

• perishable products;

• products that have been inseparably mixed with another item after delivery; or

• any other product excluded from cancellation rights by applicable law.

Any applicable exclusion will be identified in the product description or during checkout where reasonably possible.

5. Return costs

Unless the product is faulty, damaged, incorrect or not as described, you are responsible for the cost and risk of returning it to us.

We recommend using a tracked and appropriately insured delivery service. AcuV is not responsible for a return until it has been received.

Where a product is faulty, damaged, incorrect or not as described, AcuV will reimburse reasonable return costs or provide an appropriate return method.

6. Refunds for returned products

If your return is approved, we will refund:

• the price paid for the returned product; and

• where required by law, the cost of our least expensive standard delivery option.

Any additional amount paid for express, premium or another enhanced delivery service will not normally be refunded.

Refunds will be made using the original payment method unless expressly agreed otherwise. We will process the refund within 14 days of receiving the returned product or, if earlier, receiving satisfactory evidence that it has been sent back.

We may withhold the refund until we have received the product or satisfactory evidence of its return.

7. Faulty, damaged or incorrect products

Please inspect products as soon as reasonably possible after delivery.

If a product arrives faulty, damaged, incorrect or not as described, contact [email protected] promptly with your order details and, where reasonably requested, photographs showing the issue.

Depending on the circumstances and your applicable legal rights, we may offer a refund, repair or replacement. The 14-day change-of-mind period does not replace or limit your statutory rights relating to faulty or misdescribed products.

Normal wear and tear, accidental damage, misuse, improper storage, use contrary to instructions or unauthorised alteration will not normally be treated as a product fault.

8. Orders cancelled before dispatch or course access

If you wish to cancel a physical product before it is dispatched, contact us as soon as possible. We will try to stop the dispatch, but this cannot be guaranteed.

A training purchase may be cancelled only if access has not yet been added to the customer’s profile and the cancellation is permitted under the applicable booking terms or required by law.

9. Business customers

Most AcuV training is intended for healthcare professionals and other practitioners acting for purposes connected with their trade, business, craft or profession.

Where you purchase wholly or mainly for business purposes, consumer cancellation rights may not apply. Returns, cancellations and refunds will instead be governed by this policy, the applicable AcuV Terms and Conditions and any separately agreed written terms.

10. Contact us

To request a return, report a problem or ask a question about this policy, contact:

AcuV
Website: www.acuv.co.uk
Email: [email protected]