COLENA DEEP 1X1.1ML

TERMS & CONDITIONS

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Cannula Queen’s relationship with you in relation to this website.

The term The Cannula Queen or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The services The Cannula Queen provides to you are subject to the following Terms of Service (“TOS”). The Cannula Queen reserves the right to update the TOS at any time without notice to you:

– The terms and conditions checkbox is mandatory where customers have to agree to before checkout in regards to accepting our returns policy, customs fees, and charges (all orders taken at customers risk) and The Cannula Queen not being held responsible for customs abandoning parcels and acknowledging PRE ORDERS can take 7-14 WORKING days to enter the warehouse before being shipped.

– The content of the pages of this website is for your general information and use only. It is subject to change without notice.

– Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

– Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

– This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

– All trademarks reproduced in this website that are not the property of, or licensed to, the operator are acknowledged on the website.

– Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.

– From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked within.

– You may not create a link to this website from another website or document without The Cannula Queen’s prior written consent.

– By paying by card you are confirming your card is a commercial card used for businesses purposes. Should you require a refund of the fees Visa & Mastercard charge us due to using a personal card, then please contact customer services.

– Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United Kingdom.

– If your order is for international delivery it is your responsibility to arrange to deliver with your domestic delivery provider should this be required.

– The Cannula Queen will not be liable for any orders seized by customers, or delayed due to laws governing the products we sell in your country.

– It is the responsibility of the customer to ensure their delivery and contact information are correct before placing their order. The Cannula Queen is not responsible for delays in delivering orders should this information be incorrect and need amending.

– The Cannula Queen is not responsible for delays in delivery caused by Covid-19. We use a range of third party couriers to deliver orders and these companies have their own delivery policies.

– The Cannula Queen has arranged for one extra delivery attempt to be made at our cost, should a second delivery fail it is up to the customer to pay for a third delivery attempt.

The Cannula Queen is not responsible for packages lost or stolen in transit although we will do our best to provide support to our customers in these situations.

– The Cannula Queen is not responsible for any loss of income due to non-delivery.

Replacement Items

We reserve the right to replace products at our discretion and in order to request a replacement for us to consider the following requirements need to be met:

– A photo of the box including batch number
– A photo of the syringe
– A detailed description of the issue

Please be aware we will not consider replacing items where a needle or cannula that is not included with the product has been used. We can not guarantee the results of the products and therefore will not replace items based on treatment outcomes.

We will only replace an item if the original is returned to us for testing.

Bank Holiday Ordering

If you place an order for Next Working Day delivery over a bank holiday, unfortunately we cannot guarantee next day delivery as the couriers will have a backlog of orders around the country. Your order will be shipped on a Next Working Day service but we have no control over the couriers workload. This means that if your order is delayed after a bank holiday we will not be able to refund postage costs as it’s not something we can claim back.

Lost, Stolen & Damaged Items

In the instance that a parcel is lost by a courier we are required to wait for the couriers internal investigation before completing the conclusion of the case. Once this investigation has been completed a replacement or refund can be issued.

Any lost, stolen, missing, or damaged orders need to be reported to The Cannula Queen within 48 hours for us to undertake an investigation with a courier. If an item is received damaged we require photographic evidence of the shipping box as it arrived as well as photos of the items purchased as they arrived.

Order Termination & Account Closure

We reserve the right to cancel and refund any order that we deem to breach our terms and conditions or that may be linked to behaviour we deem as being unethical or illegal. This includes but not is solely limited to purchases made by individuals we believe not to have the correct insurance, purchases made by other wholesalers without prior consent, individuals or organisations we believe intend to resell our products and services or anyone we believe is acting in a way that will damage our brand.

In these instances we may close your account and withdraw our services.

Resale & Sub Distribution

By purchasing from The Cannula Queen you agree that the use of all items are for direct business use with clients and or family members and not for re-sale. The Cannula Queen strictly prohibits the re-sale of items purchased from us without express written consent.

Where a sample of a product is offered it is on the basis that you have not previously purchased the product from us, we reserve the right to refuse to provide samples should we feel that any of our existing terms and conditions might be breached.’s relationship with you in relation to this website.

The term The Cannula Queen or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The services The Cannula Queen provides to you are subject to the following Terms of Service (“TOS”). The Cannula Queen reserves the right to update the TOS at any time without notice to you:

– The terms and conditions checkbox is mandatory where customers have to agree to before checkout in regards to accepting our returns policy, customs fees, and charges (all orders taken at customers risk) and The Cannula Queen not being held responsible for customs abandoning parcels and acknowledging PRE ORDERS can take 7-14 WORKING days to enter the warehouse before being shipped.

– The content of the pages of this website is for your general information and use only. It is subject to change without notice.

– Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

– Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

– This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

– All trademarks reproduced in this website that are not the property of, or licensed to, the operator are acknowledged on the website.

– Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.

– From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked within.

– You may not create a link to this website from another website or document without The Cannula Queen’s prior written consent.

– By paying by card you are confirming your card is a commercial card used for businesses purposes. Should you require a refund of the fees Visa & Mastercard charge us due to using a personal card, then please contact customer services.

– Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United Kingdom.

– If your order is for international delivery it is your responsibility to arrange to deliver with your domestic delivery provider should this be required.

– The Cannula Queen will not be liable for any orders seized by customers, or delayed due to laws governing the products we sell in your country.

– It is the responsibility of the customer to ensure their delivery and contact information are correct before placing their order. The Cannula Queen is not responsible for delays in delivering orders should this information be incorrect and need amending.

– The Cannula Queen is not responsible for delays in delivery caused by Covid-19. We use a range of third party couriers to deliver orders and these companies have their own delivery policies.

– The Cannula Queen has arranged for one extra delivery attempt to be made at our cost, should a second delivery fail it is up to the customer to pay for a third delivery attempt.

– The Cannula Queen is not responsible for packages lost or stolen in transit although we will do our best to provide support to our customers in these situations.

– The Cannula Queen is not responsible for any loss of income due to non-delivery.

Returns Policy

We guarantee to refund any item you are not completely happy with. Please return items in a saleable, unused and undamaged condition in its original packaging within 5 days of receipt.

Returns of products which have been opened will not be accepted. These restrictions are for the benefit of all of our customers and mean that orders will be placed with complete confidence, as all goods supplied are new, and direct from the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to let you know that we’ve received your returned item. We will also notify you of the approval or rejection of your refund.

If you’re approved, then your refund will be processed, and a credit will automatically be applied to your card or original method of payment, within 10 days. It’s usually much sooner than this but we can’t control the banks (although we wish we could).

If you haven’t received a refund in that timescale then we would advise to first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you’ve still not received your refund yet, please get in touch with us.

Shipping

Unfortunately, we do not offer free returns. When returning unwanted items, you will be responsible for the cost of posting it back to us. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us. It is the responsibility of the customer to arrange for the return carriage and to ensure that the returned goods are adequately packed to avoid damage in transit. Goods returned not in original packaging and in poor condition will not be refunded.