I had 2 appointments before even having any treatment. First appointment was to chat about my treatment, Sam really listened to what I wanted and adviced accordingly. My second appointment was with the nurse prescriber and Sam together. They were both there to help with advice and also check that I was a suitable candidate to have the treatment. On the treatment day it’s self I was nervous but Sam talked me through every step. My results are outstanding and continue to develop. Sam is always on the other end of the phone if I have any questions. It’s so nice to have someone who loves their job, takes pride in her work and continues to support their clients after treatment. I highly recommend her 5 stars all the way