Choosing the right patient management and booking system has become essential for salons, spas, and aesthetic clinics looking to grow smoothly. Fresha has long been a popular choice, but with recent changes to its pricing model, many practitioners are now searching for a more transparent and flexible alternative. Faces has emerged as a strong contender, offering customisable tools, reliable support, and features designed with beauty and aesthetics professionals in mind. In this article, we’ll compare Faces vs Fresha to help you decide which platform best suits your business needs.
Why Fresha’s New Pricing Matters
When a platform shifts from free to paid, it changes the whole decision-making process for business owners. What once felt like a cost-saving tool now becomes another line on the monthly budget. For a growing team, Fresha’s fees can add up quickly. Salons and clinics that built their workflows around Fresha now have to ask: is the software worth the ongoing subscription, or could that money be better invested elsewhere in the business?
Faces vs Fresha at a Glance
Users now directly compare Faces with Fresha to understand which system delivers better value. Faces offers an easy-to-use interface, complete patient forms, and a scalable system, all without subscription fees. For salon owners, spa managers, and aesthetic practitioners, this means you can access essential booking and management tools without worrying about monthly costs spiraling as your team grows.
Core Features Compared
Fresha’s paid platform covers scheduling, automation, team management, marketing tools, and payment processing. These are powerful, but they come with the burden of subscription charges.
Faces, by contrast, provides similar core functions: booking, client records, scheduling, and staff management while keeping the platform completely free to use. The ability to customise and automate tasks makes it just as reliable as Fresha, but without the financial commitment.
Pricing & Subscription Models
The difference here is stark. Fresha now charges £14.95 per month for independents and £9.95 per staff member for teams. For a clinic with multiple practitioners, this can amount to hundreds of pounds a year in fees.
Faces, by contrast, remains 100% free to use, with no hidden charges or commission fees. On top of that, users can receive up to £100 in rewards simply by completing their profile — delivered as £25 every month for four months, which can be spent in the Faces Pharmacy. This not only makes the platform more affordable but actually puts money back into the hands of practitioners, something Fresha doesn’t offer.
Customer Support & Reliability
Fresha has an extensive knowledge base, which helps users self-serve answers. But reviews suggest support response times can be inconsistent, which may be frustrating for busy practitioners who need urgent assistance.
Faces positions itself as more hands-on, with support tailored specifically to the aesthetics and beauty sector. Practitioners can reach the team directly by phone, email, or WhatsApp, making help both accessible and immediate. For those who value quick, relevant responses, Faces’ approach feels more personal and dependable. Coupled with reliable system uptime, it gives clinics confidence in their daily operations.
Final Thoughts
The biggest change in this debate is simple: Fresha is no longer free. What was once its strongest selling point has now become a monthly expense for salons, spas, and clinics. Faces, on the other hand, is free to use, offering a transparent, scalable, and customisable alternative without hidden costs. For practitioners who want reliable software without the financial strain, Faces is the clear choice.