FAQs - Faces

Stripe Payment Gateway Questions

Follow Stripe’s instructions on how to update bank details here: support.stripe.com/questions/update-existing-bank-account-information

Please contact us so we can check your account.

Send us an email at [email protected] for us to check the database and we’ll get back to you as soon as possible

If you are a first-time user of Stripe, it may take 10 - 14 days for the funds to be sent to your bank account. After several succeeding payments, the standard payout times may take 3 - 4 days. However, Stripe has an option of Instant Payout. You can set Instant Payouts in your Stripe account so that you can receive deposits to your bank account immediately. Here's more information on how you can set this up in the Stripe website - https://stripe.com/docs/payouts

1.4% plus 20p per transaction.

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