How can I change my bank account details?
Follow Stripe’s instructions on how to update bank details here: support.stripe.com/questions/update-existing-bank-account-information
I’m having issues connecting my Stripe account, what should I do?
Please contact us so we can check your account.
I haven’t received a client’s deposit, what should I do?
Send us an email at [email protected] for us to check the database and we’ll get back to you as soon as possible
How do I withdraw funds from my Stripe account?
If you are a first-time user of Stripe, it may take 10 - 14 days for the funds to be sent to your bank account. After several succeeding payments, the standard payout times may take 3 - 4 days. However, Stripe has an option of Instant Payout. You can set Instant Payouts in your Stripe account so that you can receive deposits to your bank account immediately. Here's more information on how you can set this up on the Stripe website - https://stripe.com/docs/payouts
How much are Stripe fees?
When instant payout is disabled, Faces Commission 1.5 + VAT = 1.8.
What occurs if I encounter a dispute concerning a deposit?
If a client disputes a payment after making a deposit for treatment, the clinic or practitioner must handle it. Any losses will come out of their future deposits or from their Stripe account.
Stripe, the company that processes our payments, charges a £15 fee for each dispute. If the clinic or practitioner loses the dispute, they have to pay this fee.
