Help and Support

Shop and Pharmacy Questions

Faces Consent is a resource hub for practitioners in the aesthetic and beauty industry. We want to make sure that our users get all they need in one place, so the in-app shop was launched.

Faces has thousands of users which makes it a perfect platform for you to sell your products.

Seller terms and conditions can be found here Terms and Conditions

Faces are constantly vigilant on what is listed and sold, products from verified suppliers can be sold. All products will need to carry a CE mark.

To create a sellers account you can do this here Sellers account

Currently Faces only accepts products that are relevant to the aesthetics and beauty industry we don’t list items that the general public would purchase. All listed items will need to be eligible for sale within the UK.

You can start listing new products by logging into your sellers account and either listing on an individual basis or by uploading a full product inventory via a CSV file, Faces has an example of the CSV file structure within your account.

If you need assistance, please contact us directly and we’ll help out.

You can add new discount codes as well as manage them directly within your sellers account, this can be found under ‘Discount Code’

Product changes such as images, price and description can be found within your sellers account under inventory.

Invoices can be found within your sellers account, all purchase orders from buyers can be found within your seller account, however you will be notified by email on each sale purchase, an order email confirmation will be sent to the email address you have registered with.

Yes sure! Free feel to use Faces branding as much as you like, if you need anything just let us know and we can help.

Yes, if you need to speak to the buyer directly then all their details can be found on the confirmation purchase order.

Customer payments will go directly to the Faces payment gateway, from which will then be released to your bank account once a week, normally on a Saturday.

You can send us an email at [email protected] or call 01785 558018 or WhatsApp 07999 875249. Our customer service team is available Monday to Friday, 8AM till 5PM and Weekends.

Faces gateway bank fees 2.3%

Faces will automatically deduct commission fees from your credit or debit card left on file within your Faces account, fees are deducted each Sunday night.

If a buyer for whatever reason needs to be refunded, just let the Faces team know and the buyer will be refunded directly from Faces, this will then be deducted from any future payouts if you have already received payout for the product. If not, it will just been noted on your statement that the buyer received a refund.

  • 10% on fillers, consumables and everything else
  • 3% on toxins
  • 15% on online courses and digital products

All transactions on Faces shop are secured by SSL, all your information is securely stored on our cloud server database. All payments are carried out by encrypting your data. All our sellers are getting verified individually after carefully reviewing their information.

No, we don’t store any credit card or card details on the Faces servers. All data is stored on a third-party gateway that Faces uses to power online payments.

Please refer to our Privacy Terms on the main site: Privacy Policy. For individual seller Privacy Terms please see sellers’ profile or website directly

Yes, we are GDPR compliant. Please refer to our GDPR Practice on the main site: GDPR

Please contact the seller directly for additional information or drop us a message directly and we’ll do our best to help!

No. We only accept orders online via site or the Faces app but call us if you need help.

Of course not, you can order as much or as little as you need.

Faces sells products from a number of verified sellers; all products will be shipped out individually from each seller but should arrive at the same time as most sellers use the same couriers.

Please complete our error report form with any issues you may have with your Faces account: Here

No, however, you do need to be a qualified aesthetics practitoner to purchase products. You will be asked to submit specific documents to enable you access to the shop. If you are not a prescriber, then you will need to connect with a prescriber to purchase prescription products. If you are looking for a prescriber, you can find one within the Faces prescribing directory.

Discount codes are announced on all our social media accounts. Codes are released when sellers add them to their account.

All our sellers are from the UK.

Faces verify and pick sellers carefully; sellers need to go through a verification process allowing Faces to make sure they are a genuine aesthetics supplier.

You can request for seller’s documents by sending us an email at [email protected]

Most sellers are subject to VAT at 20%. However, depending on the seller depends on if they are VAT registered or not. If not, then you as the buyer will not get charged the VAT.

You can send us a message at any of our social media accounts, call or send us an email at [email protected]. Our customer service team is available Monday to Friday, 8AM till 5PM and weekends. Our numbers are: 01785 558018 or WhatsApp 07999 875249

Please contact us at [email protected] and we’ll do our best to find a suitable seller for the product you're looking for.

Placing pharmaceutical orders is simple, once you have found a prescriber to work with, you or the prescriber will populate your basket with the prescription products your wish to order. The order will then be sent to the pharmacy to be signed off and processed, you will then be able to complete the order at the checkout.

For your prescription to be approved by the pharmacist you must have completed all the required questions and categories within the prescription. You must also be registered with the pharmacies which is done through Faces, and you must also have a registered prescriber if you are not already one.

Prescriptions are automatically processed and sent directly to the pharmacy once the registered prescriber has completed the prescription. Once the pharmacist has signed off the prescription you will be notified and can purchase the prescription items directly from your shopping basket.

Each pharmacy will have its own policies, please check with the pharmacy directly to get a full breakdown.

Yes, if a prescription has not been created correctly or there are items listed or amounts listed and the pharmacist has concerns, the pharmacist has the right to decline a prescription, if declined you can redo the prescription and have it signed off again.

Your prescriber will inform you of the quantities of items that can be added to each prescription.

We accept Visa and Mastercard credit and debit cards.

No. We only accept payments using valid credit and debit cards.

If your card is not being accepted, please contact us directly at [email protected] or call 01785 558018 / WhatsApp 07999875249

Each seller will have their own cut-off point, please check with the seller directly, however, it's around 3 pm.

Most of the sellers on Faces use next-day couriers such as DPD or Royal Mail. This information can be found in your order category.

Before going to checkout, please change your addresses in the My Account option to avoid delays on your orders. If you need to change your shipping/billing address, please contact us at [email protected] so we can make amendments if possible.

Currently, we only ship in the UK and Ireland.

We can make a request to the seller, but it depends on them, and we can’t make any guarantee.

Here are the shipping options but it depends on the seller if an option is available for you to choose. Each seller also has their own shipping prices.

  • Next Working Day - Monday - Friday
  • Next Day before 12 PM - Monday - Friday
  • Next Day before 10:30 AM - Monday - Friday
  • Saturday
  • Saturday before 12 PM
  • Saturday before 10:30 AM
  • 3-5 days

Orders can be tracked within your account under ‘my orders'

You can contact us at any of our social media accounts or send us an email at [email protected], contact the seller directly or call us at 01785 558018 or WhatsApp at 07999 875249

Please contact the seller directly using the contact information listed on the invoice that was sent to you.

You may need to contact the seller, allowing them to replace or send you the correct item.