What is Faces Consent and Faces Shop?
Faces Consent is a resource hub for practitioners in the aesthetic and beauty industry. We want to make sure that our users get all they need in one place, so the in-app shop was launched.
Faces has thousands of users which makes it a perfect platform for you to sell your products.
What are Faces’ Terms and Conditions?
Seller terms and conditions can be found here Terms and Conditions
What products are allowed and prohibited on Faces?
Faces are constantly vigilant on what is listed and sold, products from verified suppliers can be sold. All products will need to carry a CE mark.
What do I need to do to register as a seller on Faces?
To create a sellers account you can do this here Sellers account
What products can and can’t I sell as a pharmacist?
Currently Faces only accepts products that are relevant to the aesthetics and beauty industry we don’t list items that the general public would purchase. All listed items will need to be eligible for sale within the UK.
How do I add a product?
You can start listing new products by logging into your sellers account and either listing on an individual basis or by uploading a full product inventory via a CSV file, Faces has an example of the CSV file structure within your account.
If you need assistance, please contact us directly and we’ll help out.
How do I add a discount code?
You can add new discount codes as well as manage them directly within your sellers account, this can be found under ‘Discount Code’
How do I change the price/photo/description on my product/s?
Product changes such as images, price and description can be found within your sellers account under inventory.
How do I receive order invoices and purchase orders?
Invoices can be found within your sellers account, all purchase orders from buyers can be found within your seller account, however you will be notified by email on each sale purchase, an order email confirmation will be sent to the email address you have registered with.
Can I advertise on my social media accounts that I’m selling on Faces?
Yes sure! Free feel to use Faces branding as much as you like, if you need anything just let us know and we can help.
Can I contact users directly if I have a concern with their orders?
Yes, if you need to speak to the buyer directly then all their details can be found on the confirmation purchase order.
How do I get paid?
Customer payments will go directly to the Faces payment gateway, from which will then be released to your bank account once a week, normally on a Saturday.
How can I contact Faces’ support?
You can send us an email at [email protected] or call 01785 558018 or WhatsApp 07999 875249. Our customer service team is available Monday to Friday, 8AM till 5PM and Weekends.
Are there any other fees aside from Faces commissions?
Faces gateway bank fees 2.3%
When do you take out your commissions?
Faces will automatically deduct commission fees from your credit or debit card left on file within your Faces account, fees are deducted each Sunday night.
What happens if I need to refund a product back to the buyer?
If a buyer for whatever reason needs to be refunded, just let the Faces team know and the buyer will be refunded directly from Faces, this will then be deducted from any future payouts if you have already received payout for the product. If not, it will just been noted on your statement that the buyer received a refund.
How much is Faces fees on final sales?
- 10% on fillers, consumables and everything else
- 4% on toxins
- 15% on online courses and digital products
How secure is the Faces Shop?
All transactions on Faces shop are secured by SSL, all your information is securely stored on our cloud server database. All payments are carried out by encrypting your data. All our sellers are getting verified individually after carefully reviewing their information.
Are my bank details saved in any way?
No, we don’t store any credit card or card details on the Faces servers. All data is stored on a third-party gateway that Faces uses to power online payments.
What is your Privacy Policy?
Please refer to our Privacy Terms on the main site: Privacy Policy. For individual seller Privacy Terms please see sellers’ profile or website directly
Do you comply with GDPR regulations?
Yes, we are GDPR compliant. Please refer to our GDPR Practice on the main site: GDPR
I want to know more information about a product, what should I do?
Please contact the seller directly for additional information or drop us a message directly and we’ll do our best to help!
Can I order via phone?
No. We only accept orders online via site or the Faces app but call us if you need help.
Is there a minimum quantity for an order?
Of course not, you can order as much or as little as you need.
I want to order from multiple sellers, will I receive it as one order?
Faces sells products from a number of verified sellers; all products will be shipped out individually from each seller but should arrive at the same time as most sellers use the same couriers.
I’m having problems logging in, what should I do?
Please complete our error report form with any issues you may have with your Faces account: Here
Do I need a medical doctor to purchase products?
No, however, you do need to be a qualified aesthetics practitoner to purchase products. You will be asked to submit specific documents to enable you access to the shop. If you are not a prescriber, then you will need to connect with a prescriber to purchase prescription products. If you are looking for a prescriber, you can find one within the Faces prescribing directory.
How do I get discount codes?
Discount codes are announced on all our social media accounts. Codes are released when sellers add them to their account.
Where are the sellers from?
All our sellers are from the UK.
How can I make sure that sellers are legitimate?
Faces verify and pick sellers carefully; sellers need to go through a verification process allowing Faces to make sure they are a genuine aesthetics supplier.
You can request for seller’s documents by sending us an email at [email protected]
Do you charge VAT?
Most sellers are subject to VAT at 20%. However, depending on the seller depends on if they are VAT registered or not. If not, then you as the buyer will not get charged the VAT.
How can I contact Faces’ support?
You can send us a message at any of our social media accounts, call or send us an email at [email protected]. Our customer service team is available Monday to Friday, 8AM till 5PM and weekends. Our numbers are: 01785 558018 or WhatsApp 07999 875249
What if there’s a product that I want and is not available in the Faces Shop?
Please contact us at [email protected] and we’ll do our best to find a suitable seller for the product you're looking for.
How do I place an order with the pharmacy?
Placing pharmaceutical orders is simple, once you have found a prescriber to work with, you or the prescriber will populate your basket with the prescription products your wish to order. The order will then be sent to the pharmacy to be signed off and processed, you will then be able to complete the order at the checkout.
What are the policies when submitting prescriptions?
For your prescription to be approved by the pharmacist you must have completed all the required questions and categories within the prescription. You must also be registered with the pharmacies which is done through Faces, and you must also have a registered prescriber if you are not already one.
Where do I send prescriptions?
Prescriptions are automatically processed and sent directly to the pharmacy once the registered prescriber has completed the prescription. Once the pharmacist has signed off the prescription you will be notified and can purchase the prescription items directly from your shopping basket.
What is the cancellation/refund/return policies on prescription items?
Each pharmacy will have its own policies, please check with the pharmacy directly to get a full breakdown.
Can an order for prescription items be declined?
Yes, if a prescription has not been created correctly or there are items listed or amounts listed and the pharmacist has concerns, the pharmacist has the right to decline a prescription, if declined you can redo the prescription and have it signed off again.
What are the minimum or maximum items allowed on a prescription?
Your prescriber will inform you of the quantities of items that can be added to each prescription.
What cards are being accepted?
We accept Visa and Mastercard credit and debit cards.
Do you accept other payment methods?
No. We only accept payments using valid credit and debit cards.
My payment won’t go through, what should I do?
If your card is not being accepted, please contact us directly at [email protected] or call 01785 558018 / WhatsApp 07999875249
What’s the cutoff time for next day shipping?
Each seller will have their own cut-off point, please check with the seller directly, however, it's around 3 pm.
Which courier do you use for shipping?
Most of the sellers on Faces use next-day couriers such as DPD or Royal Mail. This information can be found in your order category.
Can I change my shipping/billing address?
Before going to checkout, please change your addresses in the My Account option to avoid delays on your orders. If you need to change your shipping/billing address, please contact us at [email protected] so we can make amendments if possible.
Do you ship internationally?
Currently, we only ship in the UK and Ireland.
Can I request for expedited shipping?
We can make a request to the seller, but it depends on them, and we can’t make any guarantee.
What are the shipping options?
Here are the shipping options but it depends on the seller if an option is available for you to choose. Each seller also has their own shipping prices.
- Next Working Day - Monday - Friday
- Next Day before 12 PM - Monday - Friday
- Next Day before 10:30 AM - Monday - Friday
- Saturday
- Saturday before 12 PM
- Saturday before 10:30 AM
- 3-5 days
How can I track my order?
Orders can be tracked within your account under ‘my orders'
My order is late, what should I do?
You can contact us at any of our social media accounts or send us an email at [email protected], contact the seller directly or call us at 01785 558018 or WhatsApp at 07999 875249
How can I change/cancel an order?
Please contact the seller directly using the contact information listed on the invoice that was sent to you.
I received damaged/incorrect/incomplete orders, what should I do?
You may need to contact the seller, allowing them to replace or send you the correct item.
