What is the new card-on-file policy?
We now require all business users to keep a card on file as part of our payment verification and dispute management process.
Why is this change being made?
To mitigate the costs incurred from payment disputes and chargebacks, we've updated our policy to include a card on file for each business account.
Is it safe to store my card details?
Yes, we use Stripe's secure Customer API to handle and store all card details. Stripe complies with the highest industry security standards.
What will the card on file be used for?
The card is primarily for identity verification. Additionally, it will be used to charge any applicable fees in the case of payment disputes, challenges, or chargebacks.
What fees will be charged in case of a chargeback?
A chargeback fee of £15 plus any applicable gateway fees will be automatically charged to the card on file.
How do I update or remove my card details?
You can update or remove your card details from the account settings section of your dashboard. However, removing the card may result in service interruption.
Do I need to manually approve each chargeback fee?
No, by agreeing to our Terms and Conditions, you authorise automatic charges for any applicable fees related to disputes or chargebacks.
What if I disagree with a chargeback?
If you disagree with a chargeback, you'll need to file a dispute claim following the procedures set by our payment gateway provider and any applicable regulatory bodies.
Will there be a transitional period for implementing this change?
Yes, we're offering a transitional period during which keeping a card on file is highly recommended but not mandatory.
Who can I contact for further questions?
For any additional questions, please reach out to our customer support via email or through the in-app support chat. (link to Faces Calendly Support)Need help chat to our support team tooday (https://calendly.com/supportfaces)
