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Unfortunately when I got to my booked appointment there was no one there at the address , I waited for 15 mins longer. I managed to call Danielle and leave a voicemail and she called me back as she was turning into her drive. She informed me that she knew nothing of my appointment and not been notified ? And that she has been having issues with Faces for sometime. She also said she was due to have a baby very soon and that she wasn’t able to do the appointment. She was apologetic about it and said she would arrange a refund of £10 for my deposit I paid. I was disappointed as I was looking forward to having a nice pamper , but what I am really disappointed is that the Faces platform took my appointment request and booked it and took my money deposit of £10. When I didn’t have any of the treatments? So please can the refund of £10 be sent to me asap. Very disappointed ☹️